At a Glance
- Tasks: Lead user research to transform services and enhance user experiences.
- Company: Join the Intellectual Property Office, a supportive and inclusive team.
- Benefits: Hybrid working, professional development support, and a welcoming environment.
- Other info: Opportunity to mentor and grow within a dynamic government community.
- Why this job: Make a real impact on user-centred service design and delivery.
- Qualifications: Experience in user research and understanding of AGILE methodologies.
The predicted salary is between 40000 - 50000 £ per year.
Location: Newport, NP10 8QQ
Job Summary:
As a Lead User Researcher at the IPO, you will be a key member of the user research team, working at the forefront of our digital transformation programme. You will work to deliver radical changes to our services that meet the needs of our customers and colleagues. You will have strong experience in practical user research and an understanding of different methodologies. You will be able to plan, lead, and execute user research activities in your allocated project and collaborate across projects and professions when needed. You will be joining a well-established, inclusive, and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome and support in all aspects of personal and professional development. You’ll be encouraged to develop your skills and supported to gain or maintain professional qualifications and accreditations. This role will be carried out in line with IPO hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. The requirement for attendance at an office location can vary by role, so we encourage candidates to discuss working arrangements with the recruiting manager to agree on a reasonable balance between working from home and the office.
Key Responsibilities:
- Plan and deliver user research to support your allocated project.
- Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery.
- Work with others to align user research activities with wider plans to inform a service proposition.
- Mentor, coach, and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows).
- Lead user research planning – define research objectives, methodology, sampling approach, and give recommendations, ensuring that the needs of all users are considered in design and delivery.
- Lead the application of user research methods in practice and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit.
- Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service.
- Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments.
- Actively contribute to the user research community across government.
Person Specification:
- Experience in delivering user research in an AGILE project environment.
- Strong understanding of user-centred practices.
- Strong understanding of the GDS Service Manual.
Locations
Lead User Researcher - Intellectual Property Office - SEO in Newport, Wales employer: Government Digital & Data
The Intellectual Property Office (IPO) is an exceptional employer, offering a collaborative and inclusive work culture in Newport. As a Lead User Researcher, you will be part of a dedicated team focused on enhancing user experiences through innovative digital transformation, with ample opportunities for personal and professional growth, including support for gaining qualifications. The IPO promotes a healthy work-life balance with hybrid working arrangements, ensuring that employees feel valued and empowered in their roles.
Contact Details:
Government Digital & Data Recruitment Team
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We think this is how you could land Lead User Researcher - Intellectual Property Office - SEO in Newport, Wales
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We think you need these skills to ace Lead User Researcher - Intellectual Property Office - SEO in Newport, Wales
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How to prepare for a job interview at Government Digital & Data
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Government Digital & Data, be prepared to discuss your design decisions and how they solve specific user problems.
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Expect to face some practical design tasks during your interview. Government Digital & Data might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
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In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Government Digital & Data is looking for.
