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- Tasks: Lead the transition of projects to live service, ensuring quality and safety.
- Company: Join the Home Office, dedicated to keeping the country safe since 1782.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on public safety while developing your leadership skills.
- Qualifications: Experience in service design, problem-solving, and stakeholder communication.
- Other info: Collaborative environment with a focus on continuous improvement and team development.
The predicted salary is between 43200 - 72000 £ per year.
As a Lead Transition Service Manager, your main day to day responsibilities will be to enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
Key Responsibilities
- Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
- Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
- Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
- Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
- Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
- Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
- Onboard the new service onto the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
As a Lead Service Transition Manager, you will have experience of:
Key Qualifications
- Designing and managing changes to service and creating associated documentation.
- Producing high quality deliverables in a variety of contexts / environments.
- Applying a structured and methodical approach to problem solving.
- Applying a breadth of knowledge of technical skills and applications.
- Effectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office.
- Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation.
- Working in enterprise scale IT transition teams and adhering to industry best practice.
About the Home Office: The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm. The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. Home Office Digital enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
As a Lead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported by the required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking. Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services. You will contribute to the definition of standards for service transition and continual improvement. Through excellent stakeholder management skills, you will be expected to leverage people, processes, suppliers and tooling in both day-to-day and longer-term goals whilst understanding the user experience and end-to-end impact of technology within the business. You will be managing teams and coaching junior members of the team to enable upskill them in service transition.
Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.
Location: London, England, United Kingdom
Lead Service Transition Manager in Manchester employer: Government Digital & Data
Contact Detail:
Government Digital & Data Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Transition Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Lead Service Transition Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing service transitions and your ability to drive projects forward. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like the Home Office, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get applying!
We think you need these skills to ace Lead Service Transition Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service transition management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully transitioned services in the past. We love seeing quantifiable results, so include metrics where possible!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to follow. This reflects the structured approach we value in our work.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Government Digital & Data
✨Know Your Transition Process
Familiarise yourself with the service transition process and be ready to discuss how you would ensure a safe and structured transition. Highlight your experience in managing transitions and how you've engaged with project teams and stakeholders in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples that demonstrate your structured and methodical approach to problem-solving. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them, especially in relation to service operations and quality assurance.
✨Build Relationships
Emphasise your ability to establish strong relationships with various teams, including project teams and third-party suppliers. Share examples of how you've collaborated effectively to solve problems and drive work forward, ensuring everyone is on the same page.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since effective communication with stakeholders is crucial, prepare to discuss how you've set expectations and communicated complex information in previous roles, particularly in an enterprise IT environment.
