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- Tasks: Manage and improve HSE's hosting infrastructure while ensuring top-notch service delivery.
- Company: Join the Health and Safety Executive, dedicated to workplace safety and innovation.
- Benefits: Flexible working hours, part-time options, and opportunities for professional growth.
- Why this job: Make a real difference in public safety while working with cutting-edge technology.
- Qualifications: Experience in hosting teams and strong customer service skills required.
- Other info: Dynamic environment with opportunities for learning and development in digital transformation.
The predicted salary is between 36000 - 60000 £ per year.
You will support the management of the HSE's hosting infrastructure, ensuring that the infrastructure (data centres, servers, storage arrays, backup appliances, load balancers, etc) remains available, performant to SLAs/OLAs and relevant to business requirements. You may have line management responsibility for one or more Hosting Team members. You will monitor the hosting infrastructure, investigating incidents, resolving problems, and developing and applying fixes and changes. Your role will deliver upgrades to the infrastructure, implement new functionality and seek to continuously improve the infrastructure to support the organisation in better ways. You will ensure that the infrastructure remains secure, protecting HSE's data and users from cyber-attack and unauthorised loss. You will engage with users, supporting their needs, and ensuring that a high-quality, customer-focused service is delivered.
Working Pattern: Part-time working hours are available for this role. We can accept part-time applicants who can commit to working a minimum of 30 hours per week. Flexible working with working patterns will be agreed by your Line Manager which may include some Saturday work. 37-hour week based on a 5-day working week & 7.4 hours day. You may be required to participate in an on-call rota. Occasional travel to other HSE offices and the 2nd data centre in Farnborough is also required.
Responsibilities
- Support the leadership and management of the Hosting Team. This may include line management of one or more Hosting Team members.
- Support the delivery of high standards of user and customer focus, ensuring that services are delivered to SLAs and to customer satisfaction and routinely communicate with customers to promote confidence that incidents and requests are being progressed.
- Support the delivery of event, incident, problem, capacity and change management by the Hosting Team.
- Support the implementation of changes to the Hosting infrastructure, complying with change management, engaging with users and ensuring that changes are understood and appropriate.
- Maintain accurate configuration management information for the Hosting infrastructure.
- Support monitoring the security of the Hosting infrastructure, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data-loss.
Qualifications
- Experience working in hosting teams.
- Experience delivering hosting services performant to SLAs and maintaining a strong customer focus.
- Experience configuring and managing an industry-recognised server virtualisation hypervisor.
- Experience configuring and managing physical compute and storage supporting an industry-recognised server virtualisation hypervisor.
- Experience configuring and managing certificates to support host and identity management.
Location: London, England, United Kingdom
Infrastructure Hosting Engineer - Health and Safety Executive in Liverpool employer: Government Digital & Data
Contact Detail:
Government Digital & Data Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Hosting Engineer - Health and Safety Executive in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HSE on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by diving deep into HSE's mission and values. We want to show that we’re not just a fit for the role but also for the culture. Tailor our answers to reflect how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with us. This helps us articulate our experience and skills clearly, especially around hosting infrastructure and customer service.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and professional.
We think you need these skills to ace Infrastructure Hosting Engineer - Health and Safety Executive in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hosting teams and delivering services that meet SLAs. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to the HSE’s mission. We love seeing enthusiasm and a clear understanding of our goals.
Showcase Your Customer Focus: Since this role involves engaging with users and ensuring high-quality service delivery, make sure to include examples of how you've successfully supported customers in the past. We value a strong customer focus!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Government Digital & Data
✨Know Your Infrastructure
Make sure you brush up on your knowledge of hosting infrastructure, including data centres, servers, and storage arrays. Be prepared to discuss how you've managed similar systems in the past and how you can ensure they meet SLAs and OLAs.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of incidents you've resolved in previous roles. Highlight your approach to investigating issues and implementing fixes, as this will demonstrate your ability to maintain a high-performing infrastructure.
✨Emphasise Customer Focus
Since the role involves engaging with users, it's crucial to convey your commitment to customer service. Share experiences where you've successfully communicated with users to understand their needs and how you ensured their satisfaction with the services provided.
✨Stay Updated on Security Practices
Cybersecurity is a big deal in this role, so be prepared to discuss how you've previously protected infrastructure from cyber-attacks. Familiarise yourself with current best practices and be ready to explain how you would implement them at HSE.