Junior Infrastructure Engineer - Competition & Markets Authority - HEO

Location

London

About the job Job summary

This is an exciting opportunity to build your career in infrastructure and cloud security, gaining hands-on experience with AWS alongside exposure to Azure and on-premises technologies. Working with experienced infrastructure specialists and teams across the CMA, you'll help support, maintain and improve secure, reliable cloud services while developing your technical expertise. You'll contribute to infrastructure projects, incident resolution, performance monitoring and security activity, with guidance and support from senior colleagues as you grow your skills.

About the CMA

The Competition and Markets Authority (CMA) is the UK's principal competition and consumer protection authority. We promote competition and protect consumers with a clear end goal in mind: to drive economic growth and improve household prosperity. The CMA has a range of powers, which it uses to undertake a wide variety of cutting-edge, high profile and complex work, spanning merger and market inquiries, competition and consumer law enforcement, our role in the digital markets competition regime, subsidy advice, and internal market advice.

You can read more about working at the CMA including our office locations in our candidate pack

Job description

General

• Support infrastructure projects and programmes, helping delivery align with agreed strategies and architectures.
• Contribute to ITIL-based technical governance forums, such as ARB, CAB and steering groups, by providing input and learning from senior colleagues.
• Support supplier relationship management, helping monitor service delivery and alignment with requirements.
• Assist with the design, configuration, testing, implementation and maintenance of cloud infrastructure solutions.
• Help monitor infrastructure availability and performance, escalating issues and supporting KPI delivery.
• Develop understanding of ITIL, NCSC and GDS guidance, and support colleagues in applying it.
• Support incident and problem investigation, seeking guidance from senior colleagues where required.

Cyber Security & Performance Management

• Support colleagues in maintaining cloud infrastructure security, gaining experience with incidents, vulnerabilities, patches and configuration changes.
• Assist with monitoring performance, availability and costs, supporting analysis, capacity planning, licence management and technical tuning.
• Develop awareness of industry trends and share observations with senior colleagues.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document .

• Demonstrable experience providing second-line IT support in an enterprise environment. (Lead Criteria)
• Hold CompTIA A+ qualification or equivalent demonstrable experience. (Lead Criteria)
• Hands-on experience with IT infrastructure, systems support or technical delivery, with interest in developing cloud infrastructure knowledge.
• Basic technical skills in AWS and cloud concepts, with interest in building experience in Infrastructure as Code, cloud security, monitoring and automation.
• Basic technical skills, ideally with version control, scripting, monitoring tools, automation.
• Basic technical skills in information security principles, cloud security, vulnerability management and remediation activity.
• Hands-on experience investigating technical issues or incidents, identifying patterns, supporting resolution and escalating appropriately.
• Good communication and collaboration skills, with the ability to explain technical information clearly with support where needed.