At a Glance
- Tasks: Support IT operations, manage incidents, and assist with desktop support for users.
- Company: Join a dynamic team at the Disclosure & Barring Service in Liverpool.
- Benefits: Full-time role with potential for remote work and professional development opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a team that drives innovation and enhances IT services for users.
- Qualifications: Strong communication skills and experience in IT service management preferred.
The predicted salary is between 28000 - 35000 £ per year.
Location: Liverpool. This is predominantly an office-based role. The post holder will be required to attend the Liverpool office on a full-time basis. As the post holder develops into the role, there may be limited opportunities to work remotely. This will be agreed with your line manager once in post.
About the job
The Job holder will report directly to an IT Senior Service Manager in the Technology and Innovation Directorate. They will be supporting the SIAM function in several IT capabilities which may include but are not limited to Major IT Incidents, IT Problem Management, IT Change, and other IT controls processes. Also supporting the transition from legacy technology and supporting the new technology once defined. They will also provide overall desktop support and advice to DBS users.
As a member of the DBS IT Service Management Team, the post holder will play an active role in the control of these functions as well as contributing to the overall team tasks and activities.
The Job Holder should:
- Have excellent written and verbal skills and must be able to document and articulate to others key issues in the infrastructure arena.
- Able to drive problem resolution through the appropriate escalation channels.
- Able to confidently participate in white board type design and review sessions.
- Able to evaluate and understand new products and services within the team's scope.
- Contribute to building a culture of service excellence, always putting the customer, our people, and our business at the centre of everything we undertake.
Job description
Working as part of a small team of skilled IT Service Managers who manage on a day-to-day basis IT operational and IT Controls requirements. The IT Service Support role helps deliver day-to-day activities within the team. Reporting to the DBS Senior IT Service Manager the post-holder will:
- Provide support to Senior IT Service Manager.
- Monitor the ITSM Mailbox and manage e-mails, taking appropriate action as required.
- Respond to user's telephone enquiries.
- Respond to 'walk-up' user enquiries.
- Escalate any urgent issues as soon as they are identified.
- Arrange and control third party supplier visits to the Server Rooms in Shannon Court.
- Provide general support to the ITSM Team.
- POISE escalations as required.
- On-going development of operational ITSM BAU processes and Work Instructions.
- Provide ad-hoc support and advice as required to help ensure effective use of IT throughout DBS.
- Provide miscellaneous Project support.
- Management of IT Equipment Storeroom and stock levels.
- Process equipment requisitions.
- Laptop and mobile phone management and user support.
- Request Item / ITNow support.
- Participate in the ITSM Service Design for DBS services, including production and implementation of new processes.
- Undertake ad-hoc activities as directed by line management.
- Provide transitional support from legacy systems to new.
- Provide support for the new services once defined.
Person specification
Essential Criteria
- Ability: Ability to manage own workload and work to tight deadlines and timescales. Ability to produce high quality documentation. Excellent organisational skills. Excellent analytical skills. Understanding of service and support practices.
- Experience: Knowledge of techniques associated with Service Management. Worked as part of a team in an admin support capacity.
- Technical: Proficient in the use of Microsoft Office Products such as Word, Excel, PowerPoint and Outlook.
Desirable Criteria
- Ability: Strong analysis skills and an innovative approach to problem solving with the capability to build on concepts and principles. Can contribute to an environment that supports cooperation and cohesiveness among the work team.
- Experience: Experience of the delivery of professional IT Services. Experience of using ITIL Processes.
- Technical: ITIL Foundation Accreditation. Experience of ServiceNow toolset. Degree or Equivalent.
IT Service Support - Disclosure & Barring Service - EO employer: Government Digital & Data
As an employer, the Disclosure and Barring Service (DBS) offers a supportive and collaborative work environment in Liverpool, where employees are encouraged to develop their skills and contribute to meaningful IT service management. With a focus on service excellence and a commitment to employee growth, DBS provides opportunities for professional development and a culture that values teamwork and innovation. The office-based role fosters a strong sense of community, ensuring that staff feel connected and engaged while working towards the important mission of safeguarding the public.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support - Disclosure & Barring Service - EO
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Government Digital & Data values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Government Digital & Data might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Government Digital & Data!
✨Direct Apply to Government Digital & Data
Let's not forget to apply directly through the Government Digital & Data website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Support - Disclosure & Barring Service - EO
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Government Digital & Data.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Government Digital & Data. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Government Digital & Data
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
