At a Glance
- Tasks: Manage live digital services, ensuring stability and continuous improvement.
- Company: Join the UK Health Security Agency, dedicated to protecting public health.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Play a vital role in enhancing public health through technology.
- Qualifications: Experience in IT service management and knowledge of ITIL practices.
Location
Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.
About the job Job summary
An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved.
We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities.
These are key roles in ensuring services support UKHSA's mission to protect public health.
Job description
- Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads.
- Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication.
- Contribute to major incident management and service recovery.
- Identify, monitor and escalate operational risks to ensure services remain stable and secure.
- Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively.
- Support continuous service improvement initiatives across live services.
- Maintain an understanding of service architectures, dependencies and associated risks.
- Manage day-to-day management of live services, including incident, problem and risk management.
- Support the planning and scheduling of testing and deployment of releases.
- Contribute to the delivery of new functionality while maintaining the integrity of existing services.
- Ensure service asset and configuration items are controlled, with accurate and reliable information available.
The above is only an outline of the tasks, responsibilities and outcomes required of the role.
You will carry out any other duties as may reasonably be required by your line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Person specification
Essential Criteria
- Experience supporting IT service management in a live operational environment
- Knowledge of ITIL practices, including incident, problem and change management
- Strong organisational and stakeholder management skills
- Ability to work collaboratively across teams and suppliers
- Experience of identifying and managing service risks and issues
- ITIL certification
Desirable Criteria
- Familiarity with supplier management and multi-vendor environments
- A proactive approach to continuous improvement
IT Service Delivery Manager - UK Health Security Agency - SEO employer: Government Digital & Data
The Government Digital Service (GDS) is an exceptional employer, offering a unique opportunity to work at the forefront of digital transformation within the UK government. With hubs in vibrant cities like Bristol, London, and Manchester, GDS fosters a collaborative and inclusive work culture that prioritises employee growth and development, ensuring that every team member can thrive while making a meaningful impact on public services. Join us to be part of a dynamic team dedicated to harnessing technology for the public good, where your contributions will help shape the future of digital government.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
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We think you need these skills to ace IT Service Delivery Manager - UK Health Security Agency - SEO
Some tips for your application 🫡
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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