Infrastructure Engineer (M365) - Driver and Vehicle Licensing Agency - HEO

Location: Swansea

About the job

Job summary

Are you passionate about technology and automation? Do you have IT experience and are ready to embrace a new challenge? If so, we would love to hear from you! Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working options where we encourage a great work-life balance.

Find out more about what it’s like working at Driver and Vehicle Licensing Agency - Department for Transport Careers.

Job description

As an M365 Engineer, you will play a vital role in supporting the DVLA's digital workplace by providing technical expertise across the full Microsoft 365 ecosystem. You will maintain, optimise, and enhance key Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Defender, Purview, Power Platform, and the M365 wider suite. Your work will help ensure these services remain secure, scalable, and aligned with the needs of the organisation.

A key part of the role involves using PowerShell to automate routine tasks, streamline administration, and improve the efficiency and consistency of M365 operations. The role focuses on technical support, administration, and solution enablement, empowering teams across the organisation to make effective use of Microsoft 365 tools. You will work closely with business areas, including our Strategy and Policy teams, to ensure staff have the reliable, well-managed platforms needed to deliver engaging, collaborative, and efficient digital workplace experiences.

Your responsibilities will include, but aren’t limited to:

• Ensure services are delivered and used as required.
• Work with and support colleagues to provide infrastructure services.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

• Deep Technical Understanding of Microsoft 365 Services.
• Strong Troubleshooting & Analytical Skills.
• Works confidently with other teams and builds strong rapport.
• Comfortable with gathering accurate requirements and engaging with stakeholders.

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and businesses every single day.

Additional Information

Working hours, office attendance and travel requirements:

This role is full time only. Full time roles at DVLA consist of 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available, and you should discuss this with the vacancy holder before applying. This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements. The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role.

Visa Sponsorship:

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Security Check:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn.