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- Tasks: Develop and enhance features on the ServiceNow platform while managing IT incidents.
- Company: Join HMRC, a key player in delivering impactful services across the UK.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values innovation and service excellence in IT operations.
- Qualifications: Strong background in enterprise platforms like ServiceNow, Salesforce, or SAP is essential.
- Other info: Security Clearance checks are required; must be willing to obtain prior to starting.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You\’ll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specificationDevelop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Front End Developer - HMRC - HEO (IT) employer: Government Digital & Data
Contact Detail:
Government Digital & Data Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front End Developer - HMRC - HEO (IT)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, as this role heavily relies on it. Consider taking online courses or tutorials to enhance your understanding of its features and functionalities.
✨Tip Number 2
Showcase your experience with front-end scripting languages like JavaScript, HTML, and CSS. Be prepared to discuss specific projects where you've successfully implemented these technologies in an enterprise environment.
✨Tip Number 3
Highlight your collaboration skills, especially in Agile environments. Be ready to share examples of how you've worked with cross-functional teams to deliver technical solutions that meet organisational goals.
✨Tip Number 4
Understand the importance of security and compliance in IT operations. Familiarise yourself with Active Directory and be prepared to discuss how you ensure secure access management in your previous roles.
We think you need these skills to ace Front End Developer - HMRC - HEO (IT)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with enterprise platforms like ServiceNow, Salesforce, or SAP. Emphasise your front-end development skills and any relevant projects that demonstrate your ability to enhance platform features.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Front End Developer role at HMRC. Discuss your understanding of IT operations and how your skills align with their needs, particularly in incident management and service excellence.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you've contributed to platform enhancements or managed IT incidents. Use metrics to illustrate your impact, such as improvements in service delivery or user satisfaction.
Highlight Collaboration Skills: Since the role involves working across teams, mention any experience you have in collaborative environments, especially in Agile settings. Describe how you've successfully worked with analysts and architects to design technical solutions.
How to prepare for a job interview at Government Digital & Data
✨Showcase Your Technical Skills
Be prepared to discuss your experience with enterprise platforms like ServiceNow, Salesforce, or SAP. Highlight specific projects where you developed or enhanced features, and be ready to explain the technical challenges you faced and how you overcame them.
✨Understand the Role of IT Operations
Familiarise yourself with IT operations concepts, particularly incident and problem management. Be ready to discuss how you would support these processes and ensure timely resolution of issues, as this is crucial for the role.
✨Emphasise Collaboration Skills
This role requires working closely with analysts and architects. Prepare examples of how you've successfully collaborated in past projects, focusing on communication and teamwork to deliver technical solutions.
✨Demonstrate Customer Service Orientation
Since providing outstanding customer service is key, think of instances where you've gone above and beyond to assist users or stakeholders. Be ready to share how you handle feedback and ensure user satisfaction.
