Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across sites, ensuring reliable and secure digital services. You will manage a team, drive service improvement, and embed ITIL best practice to meet evolving business needs in a fast-paced environment.
The role requires strong leadership, experience in IT service operations, and the ability to engage stakeholders and third-party suppliers to deliver high-quality end-user support across hybrid and on-site working
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Service Desk Manager: ITIL Leader for Hybrid IT Ops in City of London employer: Government Digital & Data
The Government Digital Service (GDS) is an exceptional employer, offering a unique opportunity to work at the forefront of digital transformation within the UK government. With hubs in vibrant cities like Bristol, London, and Manchester, GDS fosters a collaborative and inclusive work culture that prioritises employee growth and development, ensuring that every team member can thrive while making a meaningful impact on public services. Join us to be part of a dynamic team dedicated to harnessing technology for the public good, where your contributions will help shape the future of digital government.
Contact Details:
Government Digital & Data Recruitment Team
