At a Glance
- Tasks: Lead the transition of new services into live environments and drive continuous improvement.
- Company: Join Companies House, a key player in digital service management.
- Benefits: Competitive salary, career development, and a chance to shape innovative services.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by ensuring services are user-focused and resilient.
- Qualifications: Strong leadership in IT services and excellent communication skills required.
Locations: Cardiff
Companies House is looking for a Service Transition Manager to lead the safe and successful introduction of new and evolving services into live environments. This is a senior leadership opportunity where you'll balance innovation with stability, ensuring services are resilient, user-focused and ready to perform at scale.
About the role
At Companies House, you'll sit at the heart of the IT Services function, leading how new and updated digital services transition into live operation. You'll work closely with delivery teams, service owners and senior stakeholders to make sure services are fully prepared, well supported and continuously improved.
What you'll be doing:
- Leading the Service Management function across change, incident, problem and release management
- Overseeing the transition of new and updated services into live environments
- Ensuring services are stable, resilient and ready for use before go-live
- Acting as a senior escalation point for major incidents and service issues
- Driving improvements in service performance, reliability and user experience
- Using data and insights to inform decisions and improve service quality
- Collaborating with service owners and stakeholders to assess readiness and manage risk
- Leading post-implementation reviews and embedding continuous improvement
- Supporting the adoption of modern delivery approaches, including cloud-based services
- Managing and developing a team of service professionals
What we're looking for:
- Strong leadership experience within IT services or service management
- Excellent stakeholder engagement and communication skills
- Experience applying service management best practice (e.g. ITIL)
- Ability to balance risk, service stability and delivery pace
- Experience using data to improve service performance and outcomes
- Confidence leading teams and creating an inclusive, high-performing culture
- Experience working with service management tools (e.g. ServiceNow or similar)
- Understanding of modern digital delivery (cloud, agile, DevOps environments)
Interested? This partner post gives you a quick overview. Click through to the full Civil Service Jobs advert to find out more and apply.
Service Transition Manager - Companies House - SEO in Cardiff employer: Government Digital & Data
At Companies House in Cardiff, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Service Transition Manager, you'll not only lead critical service transitions but also benefit from a supportive environment that prioritises employee growth and development. With a commitment to continuous improvement and a focus on user-centric services, you'll find meaningful work that makes a real impact in the community.
Contact Detail:
Government Digital & Data Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager - Companies House - SEO in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Transition Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service management and leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how it aligns with the job.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you led service transitions or improved service performance. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Transition Manager - Companies House - SEO in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Transition Manager. Highlight your leadership experience in IT services and any relevant service management practices you've applied. We want to see how your skills align with what Companies House is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've led teams or improved service performance, and don’t forget to show your enthusiasm for the position. We love a bit of passion!
Showcase Your Stakeholder Engagement Skills:In your application, make sure to highlight your communication skills and how you've successfully engaged with stakeholders in the past. This role requires collaboration, so we want to see examples of how you've built relationships and managed expectations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Companies House. We can’t wait to see your application!
How to prepare for a job interview at Government Digital & Data
✨Know Your Stuff
Make sure you’re well-versed in service management best practices, especially ITIL. Brush up on your knowledge of cloud-based services and agile methodologies, as these are key to the role. Being able to discuss how you've applied these principles in past experiences will show you're the right fit.
✨Engage with Stakeholders
Since this role involves a lot of collaboration, think about how you can demonstrate your stakeholder engagement skills. Prepare examples of how you've successfully communicated with different teams or managed expectations in previous roles. This will highlight your ability to balance innovation with stability.
✨Data-Driven Decisions
Be ready to talk about how you’ve used data to inform decisions in your past roles. Companies House values insights that lead to improved service performance, so come prepared with specific examples of how data has influenced your strategies or outcomes.
✨Show Leadership Qualities
As a senior leader, it’s crucial to showcase your leadership style. Think about times when you’ve led a team through challenges or implemented changes that improved service delivery. Highlighting your ability to create an inclusive, high-performing culture will resonate well with the interviewers.
