At a Glance
- Tasks: Transform business needs into smart solutions using ServiceNow and enhance everyday processes.
- Company: Join the UK government department dedicated to protecting our environment and supporting rural economies.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Collaborative team environment with opportunities for career growth.
- Why this job: Drive innovation and help create a greener future while developing your skills.
- Qualifications: Strong analysis skills and a willingness to learn about ServiceNow.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bristol, London, Newcastle-upon-Tyne, Reading, Warrington, York
About the job
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
The Service Tooling team at Defra within Digital, Data Technology and Security (DDTS) function is looking for a Business Analyst to join our team with a focus on ServiceNow.
Joining our Service Tooling team, you will help turn business needs into smart, practical solutions. You'll need to have or develop a solid grasp of what the ServiceNow platform can do, along with great people skills and a sharp eye for detail. The role is all about working closely with stakeholders to understand what they need, digging into how things currently work, and finding better ways to get things done using ServiceNow, making everyday processes smoother and more efficient.
If you have strong business analysis skills and are willing to develop your ServiceNow expertise through training, we'd welcome your application. While applicants without SC clearance are welcome to apply, they must be eligible to obtain it. To be eligible for SC clearance, all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.
Responsibilities
- Collaborate with stakeholders to elicit, document, and prioritise business requirements and user stories for ServiceNow implementations and enhancements.
- Analyse current business processes and workflows, identify areas for improvement, and recommend ServiceNow out of the box functionality and solutions to streamline operations.
- Ensure ServiceNow applications and modules are designed in alignment with business requirements and best practices.
- Build and maintain strong relationships with stakeholders, providing regular updates and managing expectations throughout project lifecycles.
- Collaborating with the Test team, support the development of test plans, acceptance criteria, testing, and coordination of user acceptance testing (UAT) to ensure ServiceNow solutions meet business needs.
- Create and maintain detailed documentation, including requirements specifications, user stories, process flows, and user guides.
- Provide training and support to end-users, ensuring they are equipped to use ServiceNow effectively.
- Stay current with ServiceNow updates and best practices, recommending improvements to enhance platform utilisation and user experience.
Skills and Experience
- Proficient in requirements gathering, business process analysis, and solution design for platforms.
- Excellent communication and interpersonal skills.
- Familiarity with Agile methodologies and practices.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and analytical skills.
- Knowledge and experience of ITIL processes and service management best practices.
- You will have or are willing to develop, an understanding of ServiceNow platform, functionalities and modules.
Business Analyst (ServiceNow) - Department for Environment, Food and Rural Affairs - SEO employer: Government Digital & Data
Defra is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to make a real impact on the UK's natural environment and rural economy. With a strong focus on professional development, you will have access to training opportunities to enhance your ServiceNow expertise while collaborating with a diverse team dedicated to creating efficient solutions. Join us in Bristol, London, Newcastle-upon-Tyne, Reading, Warrington, or York, and be part of a mission that not only supports your career growth but also contributes to a greener, healthier future for all.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (ServiceNow) - Department for Environment, Food and Rural Affairs - SEO
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Defra on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow. We should know its features inside out and be ready to discuss how we can leverage them to improve processes at Defra.
✨Tip Number 3
Showcase our problem-solving skills! Think of examples from past experiences where we identified issues and implemented solutions. This will highlight our analytical abilities and fit for the Business Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to align perfectly with what Defra is looking for.
We think you need these skills to ace Business Analyst (ServiceNow) - Department for Environment, Food and Rural Affairs - SEO
Some tips for your application 🫡
Know Your Stuff:Before you start writing your application, make sure you understand the role of a Business Analyst in the context of ServiceNow. Familiarise yourself with the key responsibilities and skills mentioned in the job description so you can tailor your application to show how you fit the bill.
Be Specific:When detailing your experience, be specific about your past roles and how they relate to the requirements of this position. Use examples that highlight your business analysis skills and any experience with ServiceNow or similar platforms to make your application stand out.
Show Your Passion:Let your enthusiasm for the role and the work Defra does shine through in your application. Mention why you're excited about the opportunity to contribute to a greener future and how you can help improve processes using ServiceNow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our team at Defra!
How to prepare for a job interview at Government Digital & Data
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of the ServiceNow platform. Understand its functionalities and how it can streamline business processes. Being able to discuss specific features and how they can solve real-world problems will impress your interviewers.
✨Stakeholder Engagement is Key
Prepare to talk about your experience with stakeholders. Think of examples where you've successfully gathered requirements or improved processes. Show that you can build strong relationships and communicate effectively, as this is crucial for a Business Analyst role.
✨Show Off Your Problem-Solving Skills
Be ready to demonstrate your analytical skills. You might be asked to analyse a current process and suggest improvements. Practise thinking on your feet and articulating your thought process clearly, as this will showcase your ability to tackle challenges.
✨Familiarity with Agile Methodologies
Since the role involves working in an Agile environment, make sure you understand Agile principles and practices. Be prepared to discuss how you've applied these methodologies in past projects, as this will show you're a good fit for the team.
