At a Glance
- Tasks: Deliver business analysis outcomes and support project delivery across the full lifecycle.
- Company: Join HM Courts and Tribunals Service, a key player in delivering justice in England and Wales.
- Benefits: Flexible working, brilliant training opportunities, and a supportive, inclusive culture.
- Other info: Dynamic environment with opportunities for career progression and continuous improvement.
- Why this job: Make a real impact on justice delivery while developing your business analysis skills.
- Qualifications: Experience in business analysis and strong stakeholder engagement skills required.
Location: East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber.
Introduction: These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes. We are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. You will find flexible working, an inclusive culture and a place where your opinion is valued.
Main Purpose of the Role: The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective. You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community.
Key Responsibilities:
- Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity.
- Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones.
- Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders.
- Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change.
- Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery.
- Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment.
- Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams.
- Support the delivery of business and technology change within your area, contributing to the development of products and services.
- Lead approaches to defining and analysing problems, ensuring clear and structured investigation.
- Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community.
- Define success measures and establish approaches to monitor performance throughout the service lifecycle.
- Assess and compare delivery approaches, measuring outcomes to support continuous improvement.
- Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle.
Skills and Experience:
- Able to gather and analyse information to develop recommendations for service improvements.
- Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively.
- Proven ability to analyse large volumes of complex information and use this to develop practical solutions.
- Experience designing, interpreting and executing test plans.
- Strong experience in requirements elicitation and management.
- Ability to map and refine 'as-is' and 'to-be' processes.
- Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding.
- Excellent stakeholder engagement skills.
- Demonstrated problem-solving ability, with experience delivering at pace as part of a team.
- Ability to make informed decisions within agreed parameters.
- Strong written and verbal communication skills.
Essential Criteria:
- Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation.
- Extensive experience applying business analysis principles, tools and techniques.
- Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice.
- Experience working in multidisciplinary teams alongside product managers, user researchers and service designers.
- Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches.
- Ability to identify and support the management of risks, issues, assumptions and dependencies across services.
- Good understanding of agile methodologies, with experience working in agile delivery teams.
- Ability to model complex processes across multiple business functions or programmes.
Business Analyst - HM Courts and Tribunals Service - SEO employer: Government Digital & Data
HM Courts and Tribunals Service (HMCTS) is an exceptional employer, offering a dynamic work environment where your contributions directly impact the delivery of justice across England and Wales. With a strong commitment to employee development, flexible working arrangements, and an inclusive culture, HMCTS fosters a collaborative atmosphere that values diverse perspectives and encourages professional growth. Join us in the East Midlands or other regions, and be part of a team dedicated to meaningful change and continuous improvement in public service.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - HM Courts and Tribunals Service - SEO
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by practising common business analyst scenarios. We should be ready to discuss how we’ve tackled complex problems and engaged with stakeholders in past roles.
✨Tip Number 3
Showcase our skills through real-life examples. When we get the chance, let’s highlight specific projects where we’ve successfully gathered requirements or led workshops. This will demonstrate our hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Business Analyst - HM Courts and Tribunals Service - SEO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team at HMCTS!
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in real situations. Whether it’s stakeholder management or problem-solving, we love seeing practical applications of your abilities.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Government Digital & Data
✨Know Your Business Analysis Tools
Familiarise yourself with the specific business analysis tools and techniques mentioned in the job description. Be ready to discuss how you've applied these in past roles, especially in gathering requirements and managing stakeholders.
✨Understand HMCTS and Its Digital Environment
Do your homework on HM Courts and Tribunals Service and its digital initiatives. Understanding their mission and current projects will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Prepare for Stakeholder Engagement Scenarios
Think of examples where you've successfully engaged with both technical and non-technical stakeholders. Be prepared to discuss how you facilitated workshops or sessions to gather requirements and how you ensured everyone was on the same page.
✨Showcase Your Problem-Solving Skills
Be ready to share specific instances where you've identified problems and developed practical solutions. Highlight your ability to analyse complex information and make informed decisions, as this is crucial for the role.
