Business Analyst - Charity Commission - HEO

Location: Bootle, North West England, L20 7HS; Newport, Wales, NP10 8XG

About the job

Job purpose: This role works within the Digital, Data and Technology (DDaT) directorate and exists to ensure organisational change delivers solutions that solve the Commission's most critical business problems. It will play a critical role in delivering the Commission's Futures Programme; a strategically important 3-year transformation initiative, designed to modernise how the organisation operates and delivers value in a complex and diverse regulatory environment. As a Business Analyst, your role will be to ensure transformation activity is grounded in a clear understanding of user needs, business objectives, and regulatory requirements. The role exists to bridge the gap between policy, operations, and digital delivery by translating complex problems into defined, actionable requirements that enable the design and implementation of modern, user-centred services. The Business Analyst will support the Commission's transition to more efficient, digital-first ways of working by analysing current processes, identifying opportunities for improvement, and contributing to the development of scalable, data-driven solutions. Aligned to the GDS capability framework, the role plays a key part in embedding best practice business analysis across the programme, ensuring that decisions are evidence-based, services are designed around users, and delivery is iterative and responsive to change. Ultimately, the role contributes to achieving the Commission Futures ambition of delivering more effective, accessible, and sustainable regulatory services.

Key Responsibilities:

• Service Transformation: You will apply GDS-aligned business analysis techniques to support the delivery of the Futures Programme transformation outcomes. You will work with policy, operational, and digital teams to define problems, identify opportunities and help shape service improvements. You will elicit, document and refine requirements that support the modernisation of regulatory processes and services, and ensure traceability between business needs, user requirements and programme outcomes.
• Requirements Engineering: Elicit, analyse, and document user and business requirements using appropriate techniques (e.g. interviews, workshops, user stories) and translate business needs into clearly defined requirements, ensuring they are testable and aligned to user outcomes. You will support the creation and maintenance of artefacts such as user stories, acceptance criteria, and backlogs and ensure requirements traceability throughout the delivery lifecycle. You will work closely with user researchers, service designers and product managers to understand user needs and contribute to a user-centred design approach by ensuring requirements reflect real user problems.
• Stakeholder Engagement & Communication: You will build effective working relationships with stakeholders across policy, operations, and digital teams. You will facilitate workshops, requirements sessions, and discussions to achieve shared understanding, and communicate complex information clearly to both technical and non-technical audiences. You will work as part of a multidisciplinary Agile team, supporting iterative delivery, contributing to backlog refinement, sprint planning, and review sessions. You will help prioritise work based on user value and organisational goals and adapt analysis approach to suit Agile delivery phases.
• Process Modelling and Analysis: You will analyse and map current ('as-is') business processes and identify opportunities for improvement, supporting the design of future ('to-be') processes that are efficient, scalable, and user-focused. You will identify inefficiencies, risks, and dependencies and propose improvements. You will use data and insight to support analysis, decision-making, and service improvements and work with data analysts and SMEs to understand data flows, metrics, and performance. You will ensure requirements support measurable outcomes and service performance indicators.

Person specification

Key skills and experience and knowledge you will need are:

• Ability: Innovation. You can lead others to innovate in their work as well as enabling them to innovate on their own. Stakeholder relationship management. You can influence stakeholders and manage relationships effectively. You know how to build long-term strategic relationships and communicate clearly and regularly with stakeholders. User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.
• Experience: Business Analysis. Previous experience of working in a BA role and managing a team of BAs. Delivery methods. Experience of supporting both waterfall and agile delivery methodologies.
• Technical: Business modelling. You can model more advanced and complex situations across more than one business function or programme. You know how to gather insight from senior stakeholders and communicate modelling results clearly to them. Enterprise and business architecture. You can contribute to the creation and maintenance of the target operating model and identify the impact on operational service. Methods and tools. You know how to ensure that teams are using the right tools and methodologies and promote their use.
• Qualifications: BCS International Diploma in Business Analysis (or equivalent) or APMG Agile Business Analysis Foundation & Practitioner.