At a Glance
- Tasks: Support and maintain critical applications like Dynamics 365 and Power Platform.
- Company: Join the Welsh Government and make a difference in digital services.
- Benefits: Competitive salary, career development, and a chance to impact citizens' lives.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be part of a team that shapes reliable services for people and businesses in Wales.
- Qualifications: Experience with enterprise applications and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wales
Join the Welsh Government and play a key role in delivering digital services that support people and businesses across Wales. As part of a growing and evolving digital function, you'll help shape reliable, high-quality services that improve everyday experiences for citizens.
About the role
You'll support and maintain business-critical applications, with a focus on Microsoft Dynamics 365 and the Power Platform. Working as part of a developing Application Support function, you'll help ensure services are stable, secure and continuously improving. This is a hands-on role where you'll work closely with delivery teams, suppliers and business users, playing a key part in how platforms are managed, optimised and developed over time.
What you'll be doing:
- Provide day-to-day operational support for Dynamics 365 and Power Platform applications
- Manage system configuration, access and routine maintenance
- Monitor performance, troubleshoot issues and resolve incidents
- Support users and provide guidance on best practice
- Work with developers, testers and suppliers on live services and releases
- Maintain documentation, audit trails and operational processes
- Identify opportunities to improve performance, reliability and user experience
- Contribute to secure, compliant and well-governed services
What we're looking for:
- Experience supporting or managing enterprise applications (ideally Dynamics 365 or similar)
- Strong understanding of system configuration, data handling and IT service operations
- Ability to troubleshoot issues and manage incidents in a live environment
- Good communication skills, able to support both technical and non-technical users
- Proactive approach to problem-solving and continuous improvement
- Strong attention to detail and commitment to high-quality service delivery
- Comfortable working with stakeholders across teams and organisations
Interested? This partner post gives you a quick overview. Click through to the full Civil Service Jobs advert to find out more and apply.
Application Support Engineer - Welsh Government - HEO employer: Government Digital & Data
Join the Welsh Government and be part of a dynamic team dedicated to enhancing digital services that make a real difference in the lives of citizens across Wales. With a strong focus on employee development, a collaborative work culture, and the opportunity to work with cutting-edge technologies like Microsoft Dynamics 365 and the Power Platform, this role offers a fulfilling career path where your contributions are valued and recognised. Enjoy the unique advantage of working in a supportive environment that prioritises continuous improvement and innovation, all while serving the community.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Welsh Government - HEO
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working with Dynamics 365 or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics 365 or the Power Platform, make sure to highlight that in conversations. Share specific examples of how you've improved services or solved problems in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. Be ready to discuss how you’d handle incidents in a live environment, as this will show you’re proactive and know your stuff!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Engineer - Welsh Government - HEO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with Microsoft Dynamics 365 and the Power Platform. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant experience!
Show Off Your Problem-Solving Skills:In your written application, give us examples of how you've tackled issues in a live environment. We love a proactive approach, so share any specific instances where you improved performance or resolved incidents effectively.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Government Digital & Data
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and the Power Platform. Familiarise yourself with common issues and solutions, as well as best practices for system configuration and maintenance. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've troubleshot issues in previous roles. Think about specific incidents where you identified a problem, took action, and improved a process. This will demonstrate your proactive approach to problem-solving, which is key for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to support both technical and non-technical users, so being able to communicate effectively is crucial. Consider doing mock interviews with friends or family to refine your communication style.
✨Be Ready to Collaborate
This role involves working closely with delivery teams, suppliers, and business users. Prepare to discuss how you've successfully collaborated in the past. Highlight your ability to work across teams and how you’ve contributed to improving user experiences or service delivery.
