Senior Infrastructure Engineer Specialist Devices - DWP - G7

Specialist Devices have responsibility for macOS and the physical and virtual environments/solutions for our 3,000 Engineering users, and 8,500 customer computers. We also have a remit to look at emerging alternative device solutions for particular use cases, providing the team with a varied and interesting workload, often at the forefront of new technology.

We are a multidisciplinary team, working closely together to identify and assess options, make recommendations regarding solutions, then design and implement solutions based on our users’ requirements. You will also be part of the product leadership team.

Our end-to-end product ownership means we value our users and continually assess the service, seeking improvements to enhance their experience.

You will be a skilled practitioner and role model in Infrastructure solutions, responsible for ensuring best practices are followed across the department and guiding teams on delivering quality Infrastructure products.

Please note this role requires passing Security Check clearance. For further information, see \’Selection process details\’.

Job description

Following the promotion of the previous post-holder, Specialist Devices now have a position for a Senior Infrastructure Engineer to assist in designing Infrastructure services in line with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability, and quality, you will be accountable for infrastructure solutions. Our responsibilities include:

1. The Engineering Platform supporting circa 3,000 users developing and testing solutions for DWP.
2. Creative Devices enabling media and video experts to design campaigns.
3. Providing data insights into the Department’s digital experience.

We also oversee the computers used by citizens in Jobcentres nationwide and are exploring options for these devices as they reach the end of their economic life. The Senior Infrastructure Engineer will be involved in replacing approximately 8,500 devices across 800 sites nationwide, offering a unique opportunity to directly improve the digital experience for citizens.

The Senior Infrastructure Engineer will provide technical leadership for a multidisciplinary team in our key area of macOS and Jamf, contributing to ongoing improvements and emerging technologies.

Person specification

In your employment history and personal statement, highlight your experience related to the essential criteria below:

• Significant demonstrable experience in upgrading enterprise-scale macOS or other operating systems.
• Detailed knowledge and understanding of complex customer needs, with accountability for delivering a quality service that complies with legal, regulatory, and security standards.
• Drive continuous improvement in processes and standards across teams and the wider DWP engineering community.
• Influential with the ability to challenge suppliers and peers on technology choices and design patterns, offering alternative views and recommendations.

If you would like to learn more about the role, please contact

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