Delivery Manager - National Crime Agency - SEO in Birmingham

Location: Belfast, Birmingham, Bristol, Calder (Normanton), Leicester, London. For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 – March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy.

About the job

The Agency has recently launched an ambitious strategy around how it will deliver its mission over the next 5 years. In order to deliver against this strategy, we need people who can help us to manage and deliver a wide range of technical projects. The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents.

As a Delivery Manager you will manage specific technical projects on a day-to-day basis. You will be responsible for driving and overseeing the delivery of the project to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. You will have a key role in working with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised. You will be working with internal and external senior stakeholders, partners, business leads and colleagues across the Agency.

The breadth and complexity of our work means that we are looking for talented and motivated individuals to join us, using the skills and experiences you bring to be part of multi-disciplinary teams to build, operate and sustain our world leading capabilities. It’s a demanding but rewarding job with opportunities to develop your skills and career while doing some really great things that make an impact to the UK and the communities we serve.

Please note:

• The Digital Data and Technology, and Transformation commands are recruiting for this position. If successful, you will be allocated to one of these areas.
• This role aligns to the Delivery manager - Government Digital and Data Profession Capability Framework.

Job description

We are looking for effective technical delivery project management professionals who have proven experience of managing multi-disciplinary project teams to deliver change across medium to large complex projects. You’ll be instrumental in ensuring delivery of the agreed outputs, ensuring appropriate Benefits Realisation Strategy is in place to monitor long term delivery of benefits.

Your responsibilities will encompass the day-to-day management and leadership of the technical project and project team. You will provide effective management controls, set project controls, design the project structure and organisation appropriate to stage, and set appropriate delivery methodologies while managing effective transition between project phases.

You will be responsible for driving and overseeing the delivery of projects including budget management to ensure the objectives are clearly defined and achieved within the agreed time, cost and quality constraints. You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable benefits to be realised. Moreover, you will be a driving force in fostering a culture of efficiency, effectiveness, and ambition within the directorate and beyond, challenging conventional thinking, and stimulating innovative solutions.

Duties and Responsibilities

• Delivery: Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints.
• Leadership: Day-to-day management and leadership of the project and the multi-disciplinary project teams.
• Project Management: You will provide effective management controls, set project controls, design the project structure and organisation appropriate to stage, and set appropriate delivery methodologies while managing effective transition between project phases.
• Budget: Maintain financial forecasts and track and report delivery against budget ensuring budget adherence.
• Resources: Schedule and manage resources to deliver the project.
• Benefits Realisation: Ensure benefits are identified, understood, measured, tracked and owned. Ensure appropriate Benefits Realisation Strategy is in place and monitor longer term delivery of benefits against the business case.
• Stakeholder Management: Identify key internal and external stakeholders and develop effective relationships.
• Risks & Issues: Identify and monitor project risks and issues. Develop mitigating actions and elevate as appropriate.
• Governance: Provide key reports and support effective governance and decision making.
• Assurance: Support and deliver the project in line with project assurance.
• Change Management: Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with key stakeholders.
• Guidance & Support: Seek appropriate support, guidance and coaching from the project community, show commitment to personal development, and promote effective individual and team performance.

Person specification

• Project management of technical projects: Demonstrate end-to-end experience/capability of successfully delivering complex technical projects, using agile and lean practices, including but not limited to infrastructure and applications projects.
• Frameworks and methodologies: Good understanding of project and/or programme methodologies, including Waterfall and Agile methodologies, tools and techniques. Understanding of planning, scheduling, quality management, change management, risk and issue management, governance, stakeholder engagement, assurance, business case development and benefits management.
• Stakeholder engagement: Demonstrate experience of excellent stakeholder management and communication skills, including listening to and interpreting the needs of technical and non-technical stakeholders including a good understanding of commercial management/practices.
• Governance and Assurance: Proven experience of managing a multifunctional team. Demonstration of successfully delivering a technical / IT project or work stream whilst maintaining the project parameters (cost, time, quality and strategic alignment) throughout the life of the project. Working knowledge of estimating/forecasting, and an understanding of good financial management/principles.