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For Companies At a Glance
- Tasks: Resolve customer enquiries and provide expert support in a dynamic environment.
- Company: Join a leading organisation with a strong focus on customer service excellence.
- Benefits: Enjoy a competitive salary, generous pension, remote work options, and flexi-time.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
The predicted salary is between 29795 - 33073 £ per year.
Job Details
- Band: 2
- Salary: £29,795 - £33,073
- Locations: Liverpool/Norwich/Newport/Birmingham
- Contract Type: 12 Month Fixed Term Appointment
- Hours: Full Time / Compressed Hours
- Closing Date: 12/05/26
- Interview Date: WC 1st June (subject to change)
Key Accountabilities
- Resolve customer enquiries of varying complexity across multiple channels by applying comprehensive product expertise and industry best practices.
- Record quality data within CRM and GCA systems.
- Conduct targeted outbound outreach to resolve high-level technical escalations and enhance customer support.
- Contribute to the delivery of departmental targets and GCA wider objectives.
- Engage, support and coach peers in a busy and challenging Customer Service Centre environment.
- Act as a reliable subject matter expert within the team whilst also leading by example and demonstrating a demand for new knowledge that supports customer enquiry resolution.
- Provide support in translating customers' commercial requirements into a compliant procurement, which includes specific and measurable evaluation criteria.
- Take full ownership of role-specific complaint resolution processes, ensuring strict adherence to GDPR protocols.
- Develop knowledge bank materials to support the resolution of increasingly complex and higher volumes of enquiries through the Customer Service Centre.
- Onboard new suppliers onto DPS frameworks in line with compliance guidelines.
- Deliver low-complexity procurement activities on behalf of GCA customers.
- Identify ongoing assisted procurement opportunities with existing/prospective customers.
Essential Criteria
- Ability to identify trends and issues, understanding how to create, read and action reports and feedback.
- Ability to work as part of a team and with a customer service ethos.
- A strong communicator who can inspire people to reach their potential through holding impactful team meetings, one-to-ones and other forms of team contact.
- Understand, support and be able to embrace targets, KPIs and objectives as a standard operating tool with excellent analytical, verbal and written communication skills.
Success Profiles
- Delivering at Pace
- Managing a Quality Service
- Working together
- Communicating and influencing
Benefits
- Competitive salary
- Generous pension scheme
- A discretionary non-contractual performance-related bonus
- Work remotely in addition to working in advertised office location
- Flexi time scheme (available for B1-B6)
- Minimum 25 days annual leave to a maximum service-related 30 days excluding bank holidays
Customer Service Senior Advisor in Newport employer: Government Commercial Agency
Contact Detail:
Government Commercial Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Advisor in Newport
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Mock interviews with friends or family can help you get comfortable with common questions. Focus on showcasing your customer service skills and how you can resolve complex enquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Senior Advisor in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Senior Advisor role. Highlight your relevant experience and skills that match the job description, especially your ability to resolve customer enquiries and work as part of a team.
Showcase Your Communication Skills: Since this role requires strong communication abilities, use your application to demonstrate how you can inspire and engage others. Share examples of impactful meetings or coaching sessions you've led in the past.
Be Data Savvy: Mention your experience with CRM systems and data analysis. The job involves recording quality data and understanding reports, so showcasing your analytical skills will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Government Commercial Agency
✨Know Your Stuff
Make sure you brush up on the company's products and services. Being able to discuss how your expertise aligns with their offerings will show that you're not just interested in the role, but also in helping customers effectively.
✨Showcase Your Communication Skills
As a Customer Service Senior Advisor, communication is key. Prepare examples of how you've successfully resolved customer issues in the past, focusing on your ability to inspire and lead others through effective dialogue.
✨Demonstrate Team Spirit
This role requires collaboration, so be ready to talk about your experience working in teams. Share specific instances where you’ve supported or coached peers, highlighting your commitment to a positive team environment.
✨Be Data Savvy
Familiarise yourself with CRM systems and data reporting. During the interview, mention how you’ve used data to identify trends or improve service delivery, as this will show your analytical skills and understanding of the role's requirements.