GovCIO is recruiting a Service Desk professional for the TSA Focus contract, with the role located in the United States and fully remote. You will serve as the first point of contact for ITSM activities, logging and routing incidents, and providing basic troubleshooting guided by KBAs.
Requirements include a high school diploma with at least 3 years of IT service desk experience, strong communication, and the ability to escalate complex issues to specialized teams.
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Remote IT Service Desk Agent (TSA Focus) in Dover employer: GovCIO
GovCIO is an exceptional employer that prioritises employee growth and development, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on collaboration within the BaseCamp team, employees benefit from a supportive culture that encourages innovation and skill enhancement, making it an ideal place for QA Testers looking to make a meaningful impact in software quality assurance.
