GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Boston, MA.
Responsibilities
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
- Troubleshoots and resolves issues with on-site communications equipment.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Maintains remote user assistance capabilities.
- Provides technical assistance for relocations and moves.
- Stages and takes down end-user workstations and associated equipment.
- Manages user/workstation accounts and permissions within Active Directory.
- Maintains operability of the Uninterruptible Power Supply (UPS).
- Provides troubleshooting of VTC equipment.
Qualifications
- High school diploma with 9+ years of customer support (or commensurate experience)
- Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
- Experience with system reimaging, remote desktop management platforms, and remote connection tools.
- Ability to lift 50 pounds.
- Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability.
Posted Salary Range
USD $65,000.00 - USD $90,000.00 /Yr.
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
- Troubleshoots and resolves issues with on-site communications equipment.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Maintains remote user assistance capabilities.
- Provides technical assistance for relocations and moves.
- Stages and takes down end-user workstations and associated equipment.
- Manages user/workstation accounts and permissions within Active Directory.
- Maintains operability of the Uninterruptible Power Supply (UPS).
- Provides troubleshooting of VTC equipment.
- High school diploma with 9+ years of customer support (or commensurate experience)
- Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
- Experience with system reimaging, remote desktop management platforms, and remote connection tools.
- Ability to lift 50 pounds.
- Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability.
Customer Support Administrator (IT Specialist) employer: GovCIO
GovCIO is an exceptional employer that prioritises employee growth and development, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on collaboration within the BaseCamp team, employees benefit from a supportive culture that encourages innovation and skill enhancement, making it an ideal place for QA Testers looking to make a meaningful impact in software quality assurance.
