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- Tasks: Lead a dynamic team in delivering top-notch property management services.
- Company: Join the innovative Water Row Company, part of Govan Housing Group.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of an equal opportunities employer that values diversity.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 5+ years in property management with strong communication and leadership skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company by clicking on the Apply button now.
The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Services Team Leader employer: Govan Housing Association
Contact Detail:
Govan Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the Water Row Company and understand their values and services. We want to see you shine by showing how your experience aligns with their goals.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed teams and improved customer satisfaction in previous roles. We love to see candidates who can demonstrate their impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
We think you need these skills to ace Services Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management and customer service. We want to see how your skills align with the Services Team Leader role, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and improve customer satisfaction. Numbers and examples speak volumes, so let us know what you've accomplished!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Services Team Leader role. Brush up on your knowledge of factoring and property management, as well as the key performance indicators that are important to the Water Row Company. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
As a Services Team Leader, you’ll be responsible for developing your team. Prepare examples of how you’ve successfully managed staff in the past, focusing on performance and absence management. Highlight your ability to motivate and support your team to achieve high levels of customer satisfaction.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role, so be ready to discuss how you’ve handled customer service challenges before. Think of specific instances where you went above and beyond to ensure a positive experience for clients. This will illustrate your commitment to maintaining high standards of service.
✨Organise Your Thoughts
With the need to manage multiple tasks simultaneously, it’s crucial to demonstrate your organisational skills. Prepare to talk about how you prioritise tasks and manage your time effectively. You might even want to bring a brief outline of your approach to managing quarterly billing or similar processes to share during the interview.