At a Glance
- Tasks: Lead a team to deliver top-notch property management and customer service.
- Company: Join the innovative Water Row Company, part of Govan Housing Group.
- Benefits: Enjoy a permanent role with competitive pay and growth opportunities.
- Other info: Be part of an equal opportunities employer that values diversity.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 5+ years in property management with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The Water Row Company is a subsidiary of the Govan Housing Group, responsible for the management of third-party provider lets, mid-market properties at Water Row, commercial units, and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management.
High levels of customer satisfaction are essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies. The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills.
You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Weekend Service Coordinator in Glasgow employer: Govan Housing Association
The Water Row Company, as part of the Govan Housing Group, offers a supportive and inclusive work environment where employee development is prioritised. With a focus on high customer satisfaction and efficient service delivery, employees benefit from a culture that values teamwork and communication, alongside opportunities for professional growth in property management. Located in a vibrant community, this role not only provides meaningful work but also the chance to make a positive impact in the lives of residents and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Service Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Weekend Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Water Row Company and its services. Familiarise yourself with their values and recent projects, so you can show off your knowledge and enthusiasm during the interview. It’ll make you stand out as a candidate who truly cares!
✨Tip Number 3
Practice your communication skills! As a Services Team Leader, you'll need to demonstrate excellent customer service and team working abilities. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that Apply button and show us what you've got!
We think you need these skills to ace Weekend Service Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in Factoring and Property Management. We want to see how your skills align with the role of Services Team Leader, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve successfully managed customer relationships in the past.
Highlight Your Team Leadership Experience:As a Services Team Leader, you’ll be responsible for developing team members. Make sure to mention any previous leadership roles or experiences where you’ve managed staff effectively. We love to see candidates who can inspire and motivate their teams!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find all the details about the job and benefits there too!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and factoring services. Familiarise yourself with the Water Row Company’s mission and values, as well as their approach to customer service. This will show that you're genuinely interested in the role and understand what they’re all about.
✨Showcase Your Experience
With a minimum of 5 years’ experience required, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer satisfaction, and any systems or processes you've implemented that led to increased efficiency. Concrete examples will make your experience stand out.
✨Demonstrate Team Spirit
As a Services Team Leader, you'll need to show that you can work well with others. Prepare to talk about how you've successfully collaborated with team members in the past, managed performance, and handled any conflicts. Emphasising your ability to foster a positive team environment will resonate well.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company culture, the challenges the team currently faces, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
