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- Tasks: Lead a dynamic team in delivering top-notch property management services.
- Company: Join the innovative Water Row Company, part of Govan Housing Group.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values equal opportunities.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 5+ years in property management with strong communication and leadership skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance.
Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row, commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company by clicking on the Apply button now.
The closing date for applications is noon Wednesday 20 May 2026 with interviews taking place on Thursday 28 May 2026. We shall inform you no later than 26 May 2026 if you are being invited to interview. The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Services Team Leader in Glasgow employer: Govan Housing Association
Contact Detail:
Govan Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the Water Row Company and understand their values and services. We want to show them that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Show off your skills! During interviews, highlight your experience in managing teams and delivering high customer satisfaction. We need to demonstrate how your proactive approach aligns with their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’ve made it super easy for you, so don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Services Team Leader in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Services Team Leader role. Highlight your experience in Factoring and Property Management, and don’t forget to showcase those excellent communication and customer service skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your ability to lead and manage staff effectively.
Showcase Your Achievements: When filling out your application, be sure to include any achievements that relate to high levels of customer satisfaction or meeting key performance indicators. We love to see how you’ve made a difference in your previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and factoring services. Familiarise yourself with the Water Row Company's mission and values, as well as their approach to customer satisfaction. This will show that you're genuinely interested in the role and understand what they do.
✨Showcase Your Experience
With a minimum of 5 years in a relevant field, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer service, or streamlining processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Leadership Skills
As a Services Team Leader, you'll need to exhibit strong leadership qualities. Prepare to talk about how you've developed team members in the past, handled performance issues, or motivated your team during challenging times. This will help them see you as a proactive leader.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about their goals for the Factoring team, how they measure success, or what challenges they currently face. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.