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- Tasks: Lead a team to deliver top-notch property management and customer service.
- Company: Join the innovative Water Row Company, part of Govan Housing Group.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Equal opportunity employer encouraging diverse applications.
- Why this job: Make a real difference in community living while developing your leadership skills.
- Qualifications: 5+ years in property management with strong communication and team skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years' experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company by clicking on the Apply button now.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Service Coordinator - Immediate Start Service Coordinator - Immediate Start in Glasgow employer: Govan Housing Association
Contact Detail:
Govan Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Immediate Start Service Coordinator - Immediate Start in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We suggest you come up with examples from your past experience that showcase your skills in these areas. Confidence is key!
✨Tip Number 3
Don’t forget to research the Water Row Company and Govan Housing Group! Knowing their values and services will help you tailor your responses during interviews. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Coordinator position!
We think you need these skills to ace Service Coordinator - Immediate Start Service Coordinator - Immediate Start in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in property management and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background fits with our needs. Be genuine and let your personality come through, as we love to see enthusiasm.
Showcase Your Team Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've developed team members or improved team performance in previous roles. We want to see your proactive approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of the Water Row Company and its services. Understand their role in property management and factoring, as well as their customer service approach. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
With a minimum of 5 years' experience required, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer satisfaction, and any relevant IT skills that align with the job description.
✨Demonstrate Team Leadership Skills
As a Services Team Leader, you'll need to show your ability to lead and develop a team. Prepare to talk about your leadership style, how you've managed performance and absence, and any strategies you've used to motivate your team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the company's future plans, team dynamics, or how success is measured in the role. It shows you're engaged and thinking ahead about your potential contribution.