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- Tasks: Lead a team to deliver top-notch property management and customer service.
- Company: Join the Water Row Company, part of the Govan Housing Group.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Equal opportunity employer encouraging diverse applications.
- Why this job: Make a real difference in community living while developing your leadership skills.
- Qualifications: 5+ years in property management with strong communication and team skills.
The predicted salary is between 48284 - 49683 £ per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years' experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company by clicking on the Apply button now.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Service Coordinator - Immediate Start in Glasgow employer: Govan Housing Association
Contact Detail:
Govan Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Immediate Start in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and factoring sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the Water Row Company and its services. We want you to show off your knowledge about their operations and how you can contribute to their goals. Tailor your answers to highlight your experience in customer service and team management.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. We can’t stress enough how important it is to articulate your skills and experiences clearly, especially when it comes to managing teams and ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for proactive candidates like you who are ready to jump into the role and make a difference.
We think you need these skills to ace Service Coordinator - Immediate Start in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Coordinator. Highlight your experience in Factoring and Property Management, and don’t forget to showcase those excellent communication and customer service skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you’ve successfully managed teams in the past. We want to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet key performance indicators and maintain high customer satisfaction. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the job and our company there!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of the Water Row Company and its services. Understand their role in property management and factoring, as well as their customer service approach. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
With a minimum of 5 years' experience required, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer satisfaction, and any relevant IT skills that align with the job description.
✨Demonstrate Team Leadership Skills
As a Services Team Leader, you'll need to exhibit strong leadership qualities. Prepare to talk about how you've developed team members in the past, handled performance issues, and maintained high standards of service. Use real-life scenarios to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.