At a Glance
- Tasks: Lead a team in delivering top-notch property management and customer service.
- Company: Join the Water Row Company, part of the Govan Housing Group, focused on community and innovation.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for professional growth.
- Other info: Be part of an equal opportunities employer that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 5 years in property management with strong communication and team skills required.
The predicted salary is between 30000 - 40000 € per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Service Coordinator (Facilities Management) (Permanent) in Glasgow employer: Govan Housing Association
The Water Row Company, a dynamic subsidiary of the Govan Housing Group, offers an exceptional work environment for those passionate about facilities management. With a strong commitment to employee development, a culture of inclusivity, and a focus on high customer satisfaction, we provide our team members with opportunities for growth and advancement in a supportive setting. Located in the vibrant community of Govan, employees benefit from a collaborative atmosphere that values innovation and teamwork, making it an ideal place for dedicated professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (Facilities Management) (Permanent) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills. As a Service Coordinator, you'll need to demonstrate excellent customer service. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Coordinator (Facilities Management) (Permanent) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in property management and customer service, as these are key for us at Water Row Company.
Showcase Your Skills:Don’t forget to showcase your IT and organisational skills! Mention any specific software or systems you’ve used that relate to billing or property management, as this will catch our eye.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience aligns with our needs. Keep it engaging and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of the Water Row Company and its services. Understand their role in property management and factoring, as well as their customer service approach. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
With a minimum of 5 years’ experience required, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer satisfaction, and any relevant IT skills that align with the job description.
✨Demonstrate Team Spirit
As a Services Team Leader, you'll need to work well with others. Be prepared to talk about how you've successfully collaborated with colleagues in the past, managed performance, and fostered a positive team environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
