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- Tasks: Support housing management and deliver top-notch customer service to our community.
- Company: Govan Housing Association, dedicated to community regeneration and improving local life.
- Benefits: Competitive salary, 25 days leave, pension scheme, health rewards, and cycle to work scheme.
- Other info: Join a supportive team with a commitment to diversity and equal opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 29000 - 36000 £ per year.
Govan Housing Association is a community-based housing association operating in the central Govan area. The Association manages approximately 1638 tenanted properties. We are dedicated to community regeneration and improving the quality of life within our local community area. Our purpose is to preserve the history and pride of Govan, and our values are to be considerate, accountable, result-focused, and enterprising.
We are seeking a Customer Service Advisor to support our Customer Service Team with day-to-day housing management activities and administration. You will have a minimum of one year’s recent experience of working within a Housing Association or Local Authority Housing Management department, with an awareness of arrears management, anti-social behaviour complaints, voids, waiting list, and allocations.
You will be responsible for listening to our customers to deliver high-quality, flexible, and supportive housing management and tenancy support services which are forward-thinking and build on our success. You will have excellent interpersonal, verbal, and written communication skills along with a commitment to team working, providing general operational and administrative support to our Customer Services Team.
This role offers a competitive salary and, in addition, you will receive an excellent working benefits package which includes 25 days annual leave, plus 15 days public holidays; contributory pension scheme; Westfield health rewards; and cycle to work scheme.
To Apply, please download the Recruitment Pack and Application form by clicking the Apply button now. Closing date for applications is 9am on Friday 28 November 2025. If you are being called for interview, we will contact you by telephone on or before close of business on Wednesday 3 December 2025. Interviews will be held on Monday 8 December 2025.
Govan Housing Association is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Customer Services Advisor in Glasgow employer: Govan Housing Association
Contact Detail:
Govan Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research Govan Housing Association and its values. When you understand their mission, you can tailor your conversation during interviews to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to listen and respond effectively. Role-play common scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Prepare questions for your interview! Show your interest in the role by asking about the team dynamics or how they handle specific challenges in housing management. It’ll make you stand out as an engaged candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Govan Housing Association team.
We think you need these skills to ace Customer Services Advisor in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for in a Customer Services Advisor. Highlight the key responsibilities and required skills so you can tailor your application to show how you fit the bill.
Show Off Your Experience: We want to see your relevant experience shining through! If you've worked in a Housing Association or Local Authority before, share specific examples of how you've handled tasks like arrears management or customer support. Make it relatable!
Keep It Clear and Concise: When you're writing your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don't forget to submit your application through our website! It's the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific services offered by Govan Housing Association. Familiarise yourself with their values and community initiatives, as this will show your genuine interest in the role and the organisation.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management or customer service. Think of specific examples where you've dealt with arrears management, anti-social behaviour complaints, or any relevant situations that demonstrate your problem-solving skills and ability to support tenants.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication, which is key in a customer service role. Don’t hesitate to ask for clarification if you need it!
✨Be Yourself
Let your personality shine through! Govan Housing Association values team working and interpersonal skills, so be authentic and approachable. Share your passion for community regeneration and how you can contribute to improving the quality of life in Govan.