At a Glance
- Tasks: Lead a dynamic team in delivering top-notch property management services.
- Company: Join the innovative Water Row Company, part of the Govan Housing Group.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Be part of an equal opportunities employer that values diversity.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: 5+ years in property management with strong communication and leadership skills.
The predicted salary is between 30000 - 40000 € per year.
The Water Row Company is a subsidiary of the Govan Housing Group, which consists of Govan Housing Association as the parent company and their existing, well-established subsidiary company, the Home Team which carries out repairs and maintenance. Established in 2023, the Water Row Company is responsible for the management of third-party provider lets, mid-market properties at Water Row; commercial units and student accommodation.
We are seeking a dedicated and proactive Services Team Leader, who will be the key point of contact for customers receiving our Factoring and Property Management Services, as well as any potential customers. The successful candidate will be responsible for the development of the Factoring team members including performance and absence management. High levels of customer satisfaction is essential, while meeting key performance indicators and ensuring systems and processes are aligned to maximise efficiencies.
The right candidate will have a minimum of 5 years’ experience working in a Factoring Department, Property Management Company or Registered Social Landlord Factoring Service and have excellent communication, customer service and team working skills. You will have a keen eye for detail to maintain high standards of service to all owners and experience of managing staff. With strong IT and organisational skills, particularly relating to the production of quarterly billing, as well as the ability to manage multiple tasks simultaneously, you will have a proactive, motivated approach to work, with minimum supervision.
Please refer to the recruitment pack for full details of the Job Description and Person Specification and the benefits of working for Water Row Company.
The Govan Housing Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.
Commercial Services & Facilities Management Co-ordinator in Glasgow employer: Govan Housing Association
The Water Row Company, as part of the Govan Housing Group, offers a supportive and inclusive work environment where employee growth is prioritised. With a focus on high customer satisfaction and team development, employees benefit from ongoing training and a collaborative culture that values each individual's contributions. Located in a vibrant community, this role provides a unique opportunity to make a meaningful impact while enjoying a fulfilling career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Services & Facilities Management Co-ordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management and factoring sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show them you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Services Team Leader, you'll need to impress with your customer service abilities. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Commercial Services & Facilities Management Co-ordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Factoring and Property Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would engage with customers effectively.
Highlight Your Team Leadership Experience:As a Services Team Leader, you’ll be managing a team, so make sure to emphasise any previous leadership roles. Share examples of how you’ve developed team members or improved team performance in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you have all the necessary information at your fingertips!
How to prepare for a job interview at Govan Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and factoring services. Familiarise yourself with the Water Row Company's mission and values, as well as their approach to customer satisfaction. This will show that you're genuinely interested in the role and understand what they do.
✨Showcase Your Experience
With a minimum of 5 years’ experience required, be ready to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving customer service, and meeting key performance indicators. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Leadership Skills
As a Services Team Leader, you'll need to show that you can develop and manage a team effectively. Prepare to talk about your leadership style, how you've handled performance management, and any strategies you've used to motivate your team. This will help them see you as a strong candidate for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the challenges the team is currently facing, or how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
