About the role
Are you a welcoming and organised administrator passionate about social justice and ready to use your skills to create a safe, supportive space for people seeking safety in Glasgow? Govan Community Project provides a holistic range of support for individuals and families in the asylum and refugee community. We are looking for a reliable, compassionate, and efficient Operational Assistant who can be the welcoming first point of contact for visitors to our Govan office and provide administrative support across our team.
Key responsibilities & requirements
- Has prior experience in a reception or administrative role
- Can create a safe and welcoming environment for all office visitors
- Is confident in their ability to communicate with individuals experiencing language barriers with patience and empathy
- Is confident in handling telephone enquiries, signposting callers to relevant staff/external services
- Has excellent organisational and time management skills to manage generic inboxes and support colleagues with administrative tasks
- Possesses a basic understanding of the challenges faced by members of the asylum and refugee community
- Feels confident to support volunteer receptionists with onboarding and rota schedules
Why join us?
- An opportunity to use your administrative skills for meaningful social change
- Be part of a supportive, values-led team
- Work collaboratively with a diverse and inspiring community
- Contribute to work that challenges injustice and builds community hope
Working with us
- Office-based in Govan with good public transport links/free street parking
- 35 days annual leave (pro rata, including 6 floating public holiday days)
- Contractual sick pay & Employee Assistance Programme
- Regular team wellbeing activities
Our commitment to inclusion
We are committed to building a diverse and inclusive organisation. We recognise the unique skills and experience that each individual brings. We would particularly welcome applications from people with lived experience of migration, the asylum system, or displacement.
As members of the Experts by Experience Employment Network, we encourage you to access support and guidance here: ebeemployment.org.uk/ebe
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Operational Assistant in Glasgow employer: Govan Community Project
Govan Community Project is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its Mental Health Support Workers. Located in the vibrant Greater Govan area of Glasgow, the organisation offers flexible working options, tailored wellbeing support, and a strong commitment to diversity, ensuring that every employee feels valued and empowered. With opportunities for professional growth and a focus on co-production in service delivery, this role provides a meaningful chance to make a real difference in the lives of New Scots facing mental health challenges.
