Mortgage Sales Executive

Mortgage Sales Executive

Skipton International

Full time Ref: 20261646 Opened: 29/09/2026 Closes: 19/10/2026

Overview

We're looking for a customer-focused Mortgage Sales Executive to join our Mortgage Sales team in Guernsey.

You’ll provide high-quality mortgage advice and service to new and existing customers, primarily through our direct sales channel, supporting lending across the UK and Channel Islands. You’ll take the time to understand each customer’s individual needs and circumstances, recommend suitable mortgage solutions and guide them through the application journey.

This is an excellent opportunity for someone with strong relationship-building skills and mortgage or financial services experience who takes pride in delivering great customer outcomes.

Key Accountabilities

As a Mortgage Sales Executive, you will:

• Respond promptly and professionally to new and existing customer enquiries.
• Complete structured customer fact-finds to understand individual needs and circumstances.
• Clearly explain available mortgage options and provide appropriate recommendations within your competence and relevant lending requirements.
• Complete affordability assessments and Approvals in Principle accurately and in line with current lending criteria.
• Support customers in completing mortgage applications and ensure the required supporting information is accurately prepared for Onboarding and Credit teams.
• Maintain proactive communication throughout the mortgage journey, keeping customers informed of progress, next steps and expected timescales.
• Support existing customers with retention, further advances, product transfers and other mortgage enquiries where appropriate.
• Deliver excellent customer service and identify customers who may require additional support or reasonable adjustments.
• Maintain accurate and complete customer and application records.
• Work collaboratively with colleagues across Mortgage Sales, Onboarding and Credit to achieve strong customer and business outcomes.
• Keep your knowledge of mortgage products, lending criteria, systems, regulation and relevant market developments up to date.
• Contribute to continuous improvement, knowledge sharing and wider team projects.
• Ensure customer confidentiality and comply with relevant risk, data protection, security and regulatory requirements.

Requirements

Essential

You’ll have:

• CeMAP qualification.
• Customer-facing sales, advisory or financial services experience.
• A working knowledge of mortgage products, affordability, lending criteria and the mortgage application process.
• Awareness of financial services regulation, conduct risk, Anti-Money Laundering (AML) and data protection requirements.
• Excellent verbal and written communication skills.
• Strong questioning, listening and relationship-building skills.
• A confident, professional and customer-focused approach when dealing with customers and external parties.
• The ability to handle telephone enquiries efficiently while delivering a positive customer experience.

Desirable

It would also be beneficial to have:

• DipMAP qualification.
• Previous mortgage advice or mortgage sales experience.
• Knowledge of financial services regulation and AML requirements.
• Knowledge of the Guernsey LCF.
• An understanding of the Jersey, Guernsey and UK property markets and conveyancing processes.
• Experience interpreting and communicating complex or sensitive information clearly.
• Experience using CRM and mortgage application systems, including Salesforce or an equivalent platform.

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