As the Member Experience Manager, you will lead the delivery of an exceptional member experience across every stage of the member journey. You will use data and digital tools to personalise interactions, support member goals, and drive retention. The objective is to retain every member by ensuring they feel supported and driving operational standards.
Key Responsibilities
- Lead the team to deliver a consistent, personalised, high-energy member experience
- Create a positive club vibe
- Train and support team members to deliver exceptional service and operational standards
- Work collaboratively with all departments
- Use data insights
- Ownership of club standards, with a focus on cleanliness, operational excellence
Contact name Victoria Kelly Fax no. 768076 Email jerseymanager@fitnessfirst.co.uk Address The Waterfront
La Rue L'etau
St Helier
JE2 3WF
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Member Experience Manager employer: Gov
Fuel Supplies C.I Limited is an excellent employer, offering a competitive salary and a robust pension/bonus scheme, making it an attractive choice for those seeking stability in their careers. The work culture at Guernsey Airport Depot promotes teamwork and safety, while providing opportunities for professional growth within the global energy sector. Employees benefit from a supportive environment that values their contributions and encourages development in the aviation and energy fields.
