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- Tasks: Lead a team to ensure safe and efficient facilities maintenance across various sites.
- Company: Join GFSL, a supportive family dedicated to creating a positive impact in the community.
- Benefits: Enjoy 25 days holiday, private GP consultations, and discounts, plus a focus on career development.
- Why this job: Make a difference in rehabilitation while working in a diverse and inclusive environment.
- Qualifications: Experience in TFM, strong leadership skills, and excellent communication abilities required.
- Other info: Opportunity for growth as we transition services to a private provider in 2026.
The predicted salary is between 45000 - 63000 £ per year.
We are seeking a dedicated Regional Soft Services Lead to join our team at GFSL for the East of England region. Join a team that is more than just colleagues – we work Monday to Friday as a supportive family, working together to create a safe and nurturing environment. It takes hundreds of people in corporate support to ensure the smooth running of our operations and site-based functions. We are committed to delivering facilities maintenance safely and efficiently; like a heart pumping blood through the body, everything we do impacts prisoners, employees, visitors, families, and the community.
As a Regional Soft Services Lead, you will work alongside experienced colleagues from Payroll, Attract, Projects, Finance, Commercial & Supply Chain, and others, all dedicated to making a positive difference and providing a safe, secure environment. The East of England region covers and may require travel to the following sites:
- HMP Bedford
- HMP Bure
- HMP Chelmsford
- HMP Highpoint and Stirling House
- HMP Hollesley Bay
- HMP The Mount
- HMP Littlehey
- HMP Norwich
- HMP Wayland
- HMP Warren Hill
- HMP Whitemoor
- HMP Woodhill
If you want to use your skills to create a better future for others, we encourage you to apply and join our mission to promote rehabilitation and positive change.
Essential Requirements
- TFM Industry Experience
- Demonstrable Leadership Skills
- Ability to work under pressure and prioritize tasks
- Ability to organize, manage, and direct diverse teams
- Practical application of safe working practices
- Excellent Verbal and Nonverbal Communication Skills
- Strong leadership, management, and interpersonal skills
If this describes you, we would like to hear from you!
Benefits and Culture
Explore a varied and rewarding career at GFSL. Join us to help ensure prisons are secure and safe, and to support prisoners' reintegration into society. Holidays are 25 days per year plus Bank Holidays. Benefits include Death in Service at 4x salary, private GP consultations, Employee Assistance Programme, financial rewards, and retailer discounts. We focus on safety, inclusivity, and career development, providing opportunities to build skills and progress.
Our Values
We are committed to diversity, inclusion, and creating a workplace where everyone feels valued and empowered. We promote ongoing learning, training, and career opportunities for all. GFSL will transfer its FM services to a private sector provider in Autumn 2026 following a procurement process. We will share updates as the program unfolds.
Our Promise
Pride in People, Doing the Right Thing, One Team. We are ISO 9001 Certified. This posting is the same for internal and external candidates.
Regional Soft Services Lead EoE employer: Gov Facility Services Ltd (GFSL)
Contact Detail:
Gov Facility Services Ltd (GFSL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Soft Services Lead EoE
✨Tip Number 1
Familiarise yourself with the specific facilities and operations of the East of England region. Understanding the unique challenges and requirements of each site, such as HMP Bedford or HMP Norwich, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in the TFM industry, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Highlight your leadership experience in previous roles, particularly in managing diverse teams under pressure. Be prepared to share specific examples of how you've successfully led teams to achieve goals, as this is a key requirement for the position.
✨Tip Number 4
Demonstrate your commitment to safety and inclusivity in your conversations. Given the nature of the role, showcasing your understanding of safe working practices and your ability to foster an inclusive environment will resonate well with the hiring team.
We think you need these skills to ace Regional Soft Services Lead EoE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the TFM industry and showcases your leadership skills. Use specific examples that demonstrate your ability to manage diverse teams and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating a safe and nurturing environment. Mention how your values align with those of GFSL and express your commitment to promoting rehabilitation and positive change.
Highlight Communication Skills: Since excellent verbal and nonverbal communication skills are essential for this role, provide examples in your application that illustrate how you've effectively communicated in previous positions, especially in leadership roles.
Showcase Relevant Achievements: Include specific achievements that demonstrate your practical application of safe working practices and your ability to prioritize tasks. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Gov Facility Services Ltd (GFSL)
✨Showcase Your Leadership Skills
As a Regional Soft Services Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations, to show that you can manage diverse groups effectively.
✨Understand the TFM Industry
Familiarise yourself with the Total Facilities Management (TFM) industry and its challenges. Being able to discuss current trends and issues will show your commitment and knowledge, making you a more attractive candidate.
✨Communicate Clearly
Excellent verbal and nonverbal communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, as well as being aware of your body language during the interview.
✨Emphasise Safety Practices
Given the nature of the role, it's important to highlight your practical application of safe working practices. Be ready to discuss specific instances where you've prioritised safety in your previous roles.
