At a Glance
- Tasks: Welcome visitors and manage office activities to create a positive workplace experience.
- Company: Join Gousto, a fast-growing recipe box company on a mission to change how we eat dinner.
- Benefits: Flexible working hours, inclusive environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage in fun workplace events and activities.
- Why this job: Be the friendly face of Gousto and make a real impact on our team culture.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 18900 - 23100 £ per year.
Here at Gousto, we are on a mission to become the UK & Ireland's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!
We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers. All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.
We’re looking for a Front of House team member to join us at our Warrington site. Reporting to the Office Manager, based in London, and working as part of the wider People Team, you’ll be one of the first people colleagues, candidates, contractors and visitors meet when they arrive at Gousto.
Working closely with the General Manager on site and colleagues across the business, you’ll help keep the workplace organised, welcoming and running effectively. From managing visitors and deliveries to coordinating workplace activities, maintaining office standards and helping improve the day-to-day experience on site, this is a varied role where you’ll have a visible impact on our Warrington workplace. This is a fully on-site role at our Warrington site, with expected working hours of 9am–3pm. We can offer some flexibility around these hours for the right person, which can be discussed during the recruitment process.
Core Responsibilities:
- Welcome visitors, candidates and contractors to the Warrington site
- Manage visitor access, incoming post, office deliveries and the site access system, including issuing and maintaining access cards and fobs
- Maintain standards across reception, meeting rooms, kitchens and shared office areas, escalating issues where required
- Coordinate the ordering and restocking of stationery, office supplies, consumables and workplace equipment, including raising purchase orders
- Help plan and deliver site events, celebrations and employee engagement activities
- Assist with onboarding activities and welcome new office-based starters to the site
- Help deliver workplace wellbeing activities, including maintaining ergonomic equipment and assisting with the DSE process
- Complete day-to-day administration, including maintaining records and shared inboxes
- Identify practical ways to improve the workplace experience for colleagues and visitors
Who You Are:
- Approachable and comfortable interacting with colleagues, candidates, contractors and visitors
- Well organised, with strong attention to detail
- Able to manage changing priorities in a fast-paced workplace
- Clear and effective when communicating with people across different teams and levels
- Resourceful and able to take ownership of day-to-day tasks
- Focused on providing a positive experience for colleagues and visitors
- Able to work effectively both independently and as part of a wider team
- Comfortable using Google Workspace or similar digital systems
- Adaptable and willing to work across a varied range of workplace activities
- Experience within hospitality, reception, retail, administration or customer service would be useful, but is not essential
Please note that manual handling is required as part of this role.
Gousto is for everyone: Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself. Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate.
Front of House in Warrington employer: Gousto
At Gousto, we pride ourselves on being one of the fastest-growing companies in the UK, offering a vibrant and inclusive work culture where every team member plays a vital role in our mission to revolutionise home dining. With generous benefits such as 25 days of paid leave, a 40% discount on our products, and opportunities for personal growth through mentoring, we ensure that our employees feel valued and empowered. Located in Warrington, our state-of-the-art facilities provide a supportive environment for Multi Skilled Engineers to thrive and contribute to our innovative journey.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gousto. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gousto
Don't be shy about reaching out to Gousto directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House in Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gousto and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gousto
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
