Company DescriptionHere at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.Job DescriptionBased in our London office on a hybrid basis and reporting to the Insights Manager, the Insight Executive will play a crucial role in championing the voice of the customer. Working closely with the wider Customer team, cross-functional tribes, and Marketing, you will help Gousto develop products, services, and communications that reflect the needs of both existing and prospective customers.This is a varied and fast-paced role combining ownership of established research programmes, such as NPS and the Customer Community, with the delivery of small-to-medium ad hoc projects. With guidance from senior members of the team, you will also support larger strategic research initiatives and contribute to building a strong customer-led culture across Gousto.Core ResponsibilitiesManage Gousto’s NPS programme, identifying shifts in customer sentiment and communicating actionable insights to relevant teamsManage Gousto’s 3,000-member customer panel, maintaining engagement and generating high-quality, actionable insightsOversee the agency relationship and monitor panel health and representation, recommending improvements as neededLead small-to-medium ad hoc research projects, selecting appropriate qualitative and quantitative methodologiesEnsure research is accurate, well managed and delivered in line with agreed timings and objectivesTranslate research findings into clear insights, persuasive stories and practical recommendationsSupport senior team members in delivering larger and more complex insight projectsContribute to research design, questionnaire and discussion-guide development, fieldwork, analysis and reportingIntegrate primary research, secondary sources and existing business data to build a rounded understanding of customersBuild productive relationships with teams across Gousto and develop a strong understanding of their prioritiesWork collaboratively with stakeholders to identify customer knowledge gaps and translate business questions into clear research objectivesSupport teams in interpreting and applying insight to product, service, customer experience and marketing decisionsWho You AreExperienced in a consumer insights or market research role, working with primary and secondary quantitative and qualitative researchExperienced using a range of research methods and tools, such as online research, surveys, customer panels, interviews and focus groupsAble to utilise AI tools for research and insightsExperienced working alongside external research agencies and suppliersSkilled in analysing customer feedback or managing tracking programmes, such as NPS or brand and customer surveysEquipped with strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlinesAdept in analytical problem solving and statistical capabilities, with the ability to identify patterns and solve problems using dataAble to translate research findings into actionable insights that inform product, customer experience and marketing decisionsA detail-oriented logical thinker with excellent written, verbal, presentation, storytelling and data-visualisation skillsAn enthusiastic team player with strong interpersonal skills and the ability to build cooperative, productive relationships with colleagues and agenciesAdditional InformationGousto is for everyone:Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Food And Beverages
Insights Executive employer: Gousto
At Gousto, we pride ourselves on being one of the fastest-growing companies in the UK, offering a vibrant and inclusive work culture where every team member plays a vital role in our mission to revolutionise home dining. With generous benefits such as 25 days of paid leave, a 40% discount on our products, and opportunities for personal growth through mentoring, we ensure that our employees feel valued and empowered. Located in Warrington, our state-of-the-art facilities provide a supportive environment for Multi Skilled Engineers to thrive and contribute to our innovative journey.
