At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable guest experiences.
- Company: Join Gourmet Burger Kitchen, a fun and dynamic restaurant brand.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Be a hospitality superstar and make a real impact on guests' dining experiences.
- Qualifications: Passion for customer service and previous leadership experience in hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Do you thrive in a fast‑paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem‑Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can‑do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands.
- Unlock Exclusive Discounts on thousands of online and high‑street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Location: Manchester Trafford Centre, United Kingdom.
Team Leader employer: Gourmet Burger Kitchen Ltd
At Gourmet Burger Kitchen, we pride ourselves on being an exceptional employer that values passion and dedication in the hospitality industry. Located in the vibrant Manchester Trafford Centre, we offer a dynamic work culture where team members are encouraged to grow through training and development opportunities, while enjoying benefits like generous discounts and flexible working arrangements. Join us to lead a motivated team and create unforgettable dining experiences in a supportive environment that truly celebrates people.
Contact Details:
Gourmet Burger Kitchen Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team!
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've motivated a team or solved a problem under pressure. Being able to share these experiences will demonstrate your capability as a Front of House Team Leader.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows your genuine interest in the role and helps you understand how you can contribute to creating those amazing guest experiences at GBK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see how you engage with people and create memorable experiences, so share any relevant stories that highlight your customer service skills.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your leadership experience and any times you've motivated a team or handled busy shifts like a pro!
Craft a Personal Cover Letter:Your cover letter is your chance to connect with us on a personal level. Tell us why you're excited about leading our Front of House team and how you can contribute to creating amazing guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gourmet Burger Kitchen Ltd
✨Show Your Passion for People
Make sure to express your love for engaging with guests during the interview. Share specific examples of how you've created memorable experiences in previous roles, as this aligns perfectly with what Gourmet Burger Kitchen is looking for.
✨Demonstrate Leadership Skills
Prepare to discuss your past leadership experiences. Think of situations where you motivated your team or handled challenges effectively. This will show that you can inspire and guide a team, which is crucial for the Team Leader role.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios that may arise during busy service periods. Practice staying calm under pressure and think about how you would resolve issues while maintaining a great atmosphere for both guests and staff.
✨Highlight Organisational Flair
Talk about your attention to detail and how you manage bookings and table service. Providing examples of how you've kept things flowing smoothly in a fast-paced environment will demonstrate your organisational skills, which are key for this position.
