At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and create memorable guest experiences.
- Company: Join Gourmet Burger Kitchen, part of the Boparan Restaurant Group, known for its vibrant culture.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible working, and career growth opportunities.
- Other info: Join a growing group committed to integrity, hard work, and community care.
- Why this job: Be a hospitality superstar and make a real impact in a fast-paced environment.
- Qualifications: Passion for customer service, leadership experience, and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock exclusive discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get paid when you need it with Wage Stream, offering access to advanced pay.
- Refer friends and earn with our bonus scheme.
- Skyrocket your career: Excellent opportunities for career development across our diverse brand portfolio.
- Work your way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, we live by our core values:
- Honest: Acting with integrity in everything we do.
- Hardworking: Giving our best, every day.
- Hungry: Always striving for growth and excellence.
- Heart: Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at West Hampstead is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Front of House Team Leader - Inspire Service & Growth employer: Gourmet Burger Kitchen Ltd
Gourmet Burger Kitchen (GBK) is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture that values integrity, hard work, and a passion for service, employees enjoy flexible working opportunities, extensive career development prospects, and generous discounts on food and retail. Located in West Hampstead, GBK offers a dynamic environment where you can lead a dedicated team and create unforgettable dining experiences for guests.
Contact Details:
Gourmet Burger Kitchen Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Inspire Service & Growth
✨Tip Number 1
Get to know the company culture! Before your interview, check out GBK's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a problem under pressure. These examples will help you shine during the interview and demonstrate your fit for the Front of House Team Leader role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart-casual that reflects your personality while still looking professional. You want to show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Leader - Inspire Service & Growth
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills:As a Front of House Team Leader, you'll be guiding a team, so make sure to showcase your leadership experience. Talk about times when you've motivated others or taken charge during busy shifts. We’re looking for someone who can inspire and support their team!
Keep It Organised and Clear:Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. Highlight your relevant skills and experiences that match the job description, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GBK!
How to prepare for a job interview at Gourmet Burger Kitchen Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Gourmet Burger Kitchen and its values. Understand their commitment to exceptional service and how they strive to create memorable dining experiences. This will not only show your enthusiasm but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to inspire and guide a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving mindset and how you keep the atmosphere positive during busy shifts.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations in a fast-paced environment. Think about times when you've had to manage bookings, oversee table service, or maintain high standards under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Bring Your Passion for Service
Let your love for customer service shine through in your responses. Share stories that illustrate your passion for making guests feel special and how you ensure they leave with a smile. This is key for a role focused on delivering exceptional hospitality, so make it personal and engaging!
