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- Tasks: Lead a vibrant team to deliver exceptional dining experiences and ensure smooth restaurant operations.
- Company: Join the dynamic Gourmet Burger Kitchen, part of the Boparan Restaurant Group.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Why this job: Be a hospitality superstar and create unforgettable moments for guests every day.
- Qualifications: Passion for customer service, leadership experience, and a positive attitude.
- Other info: Join a supportive team that values integrity, hard work, and community.
The predicted salary is between 20000 - 30000 £ per year.
Passionate About People? Lead Our Front of House Team! Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment. At BRG, we live by our core values:
- Honest: Acting with integrity in everything we do.
- Hardworking: Giving our best, every day.
- Hungry: Always striving for growth and excellence.
- Heart: Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at West Hampstead is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Team Leader - GBK West Hampstead employer: Gourmet Burger Kitchen - Boparan Restaurant Group
Contact Detail:
Gourmet Burger Kitchen - Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - GBK West Hampstead
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop into GBK and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the team dynamics. This will help you tailor your approach and show that you're genuinely interested in being part of the crew.
✨Tip Number 2
Show off your leadership skills! During your interview, share specific examples of how you've motivated a team or handled a busy shift. We want to see that you can keep things flowing smoothly, even when the pressure's on. Remember, it's all about creating those unforgettable guest experiences!
✨Tip Number 3
Be ready to demonstrate your problem-solving mindset. Think of a time when you faced a challenge in a hospitality setting and how you tackled it. We love candidates who can stay calm under pressure and find solutions on the fly—it's key to keeping our guests happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the GBK family. We can’t wait to see your passion for service shine through!
We think you need these skills to ace Team Leader - GBK West Hampstead
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills: As a Team Leader, we need someone who can inspire and motivate others. In your application, mention any past experiences where you’ve led a team or taken charge during busy times. Show us how you can keep the energy up and the team focused!
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is well-structured and free from typos. Highlight any experience you have with managing bookings or overseeing service flow, as this will show us you can handle the hustle and bustle of our restaurant.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your personality and passion right from the start. Don’t miss out on the opportunity to join our fantastic team at GBK!
How to prepare for a job interview at Gourmet Burger Kitchen - Boparan Restaurant Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with GBK’s menu and any special offerings. This shows your passion for the brand and helps you answer questions about how you would enhance the guest experience.
✨Showcase Your Leadership Style
Be ready to discuss your previous leadership experiences. Think of specific examples where you motivated your team or resolved conflicts. This will demonstrate your ability to lead by example and support your team effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a busy environment. Prepare scenarios where you had to think on your feet, like managing a large booking or handling a difficult customer, and explain how you navigated those situations.
✨Emphasise Your Customer Service Passion
During the interview, convey your enthusiasm for delivering exceptional service. Share stories that highlight your ability to create memorable experiences for guests, as this aligns perfectly with GBK’s focus on hospitality.
