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- Tasks: Lead a vibrant team to deliver exceptional dining experiences and keep the restaurant buzzing.
- Company: Join Gourmet Burger Kitchen, part of the dynamic Boparan Restaurant Group.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Why this job: Be a hospitality superstar and create unforgettable moments for guests every day.
- Qualifications: Passion for customer service and previous leadership experience in hospitality.
- Other info: Join a supportive team that values integrity, hard work, and community.
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, we live by our core values:
- Honest – Acting with integrity in everything we do.
- Hardworking – Giving our best, every day.
- Hungry – Always striving for growth and excellence.
- Heart – Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at West Hampstead is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Team Leader - GBK West Hampstead employer: Gourmet Burger Kitchen - Boparan Restaurant Group
Contact Detail:
Gourmet Burger Kitchen - Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - GBK West Hampstead
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can experience the atmosphere and even chat with staff. It shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've motivated a team or handled a busy shift. We want to see that you can keep things flowing smoothly, just like you would at GBK.
✨Tip Number 3
Be ready to demonstrate your problem-solving mindset. Think of a time when you faced a challenge in a fast-paced environment and how you tackled it. This will highlight your ability to stay calm under pressure, which is key for a Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Team Leader - GBK West Hampstead
How to prepare for a job interview at Gourmet Burger Kitchen - Boparan Restaurant Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with GBK’s menu and values. Being able to talk about their signature dishes or what makes their service stand out will show your passion for the brand and the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to inspire and guide others.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering exceptional hospitality. Share stories that highlight your customer service skills and how you’ve gone above and beyond to create memorable experiences for guests.
✨Stay Calm Under Pressure
Since the role involves managing busy shifts, think of examples where you’ve handled stressful situations effectively. Showing that you can keep a cool head while ensuring everything runs smoothly will be a big plus.
