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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable guest experiences.
- Company: Join Gourmet Burger Kitchen, part of the dynamic Boparan Restaurant Group.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Why this job: Be a hospitality superstar and make a real impact in a fun, fast-paced environment.
- Qualifications: Passion for customer service, leadership experience, and a positive attitude.
- Other info: Join a supportive team that values integrity, hard work, and community.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Team Leader - GBK Waterloo employer: Gourmet Burger Kitchen - Boparan Restaurant Group
Contact Detail:
Gourmet Burger Kitchen - Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - GBK Waterloo
✨Tip Number 1
Get to know the company culture! Before your interview, check out GBK's social media and website to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a problem under pressure. These examples will showcase your skills and make you stand out as a strong candidate for the Team Leader role.
✨Tip Number 3
Be ready to demonstrate your customer service passion! During the interview, share how you’ve gone above and beyond for guests in the past. This will highlight your commitment to delivering exceptional hospitality, which is key for GBK.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how GBK supports its leaders. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Team Leader - GBK Waterloo
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills: As a Team Leader, we need someone who can inspire and motivate others. In your application, mention any past experiences where you’ve led a team or taken charge during busy times. Show us how you can keep the energy up and the team focused!
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is well-structured and free from errors. Highlight your organisational skills by mentioning how you’ve managed shifts or bookings in the past. This will show us you can keep things flowing smoothly at GBK.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on the opportunity to join our fantastic team at GBK Waterloo!
How to prepare for a job interview at Gourmet Burger Kitchen - Boparan Restaurant Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with GBK’s menu and values. This shows your passion for the brand and helps you connect with the interviewers. Brush up on their signature dishes and any recent news about the company to impress them!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to inspire others and handle the responsibilities of a Team Leader.
✨Emphasise Customer Service
Since this role is all about delivering exceptional hospitality, be ready to discuss your approach to customer service. Share stories that highlight your ability to create memorable experiences for guests, especially during busy times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they maintain high service standards. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
