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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences and manage restaurant operations.
- Company: Join the dynamic Gourmet Burger Kitchen, part of the Boparan Restaurant Group.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Why this job: Be a hospitality superstar and create unforgettable moments for guests every day.
- Qualifications: Passion for customer service and previous leadership experience in hospitality.
- Other info: Join a supportive team that values integrity, hard work, and community.
The predicted salary is between 24000 - 36000 £ per year.
Passionate About People? Lead Our Front of House Team!
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, we live by our core values:
- Honest: Acting with integrity in everything we do.
- Hardworking: Giving our best, every day.
- Hungry: Always striving for growth and excellence.
- Heart: Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at West Hampstead is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Team Leader - GBK West Hampstead in London employer: Gourmet Burger Kitchen - Boparan Restaurant Group
Contact Detail:
Gourmet Burger Kitchen - Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - GBK West Hampstead in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out GBK's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your leadership chops! Think about times when you've motivated a team or solved a problem under pressure. We want to see how you can inspire others and keep things flowing smoothly, especially during busy shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the GBK family and ready to lead our Front of House team!
We think you need these skills to ace Team Leader - GBK West Hampstead in London
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or handled challenges effectively. We’re looking for someone who can inspire and support their colleagues!
Keep It Organised and Clear: Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. A well-structured application reflects your attention to detail, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join the GBK family!
How to prepare for a job interview at Gourmet Burger Kitchen - Boparan Restaurant Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with GBK’s menu and any special offerings. This shows your passion for the brand and helps you answer questions about how you would enhance the guest experience.
✨Showcase Your Leadership Style
Be ready to discuss your previous leadership experiences. Think of specific examples where you motivated a team or resolved conflicts. This will demonstrate your ability to lead by example and support your team effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a busy restaurant environment. Prepare scenarios where you had to think on your feet and maintain service standards under pressure. This will highlight your calmness and organisational flair.
✨Emphasise Your Customer Service Passion
During the interview, share stories that showcase your love for engaging with guests. Talk about times when you went above and beyond to create memorable experiences, as this aligns perfectly with GBK’s commitment to exceptional hospitality.
