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- Tasks: Lead a vibrant team to deliver exceptional dining experiences and keep the restaurant buzzing.
- Company: Join Gourmet Burger Kitchen, part of the dynamic Boparan Restaurant Group.
- Benefits: Enjoy 50% off meals, exclusive discounts, flexible hours, and career growth opportunities.
- Why this job: Be a hospitality superstar and create unforgettable moments for guests every day.
- Qualifications: Passion for customer service and previous leadership experience in hospitality.
- Other info: Join a supportive team that values integrity, hard work, and community.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive in a fast-paced environment, love delivering exceptional service, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking for a strong Front of House Team Leader to help create amazing guest experiences and support our restaurant operations.
What You’ll Be Doing:
- Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
- Deliver Exceptional Hospitality: Ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
- Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
- Keep Things Flowing: Manage bookings, oversee table service, and maintain a great atmosphere throughout busy shifts.
- Training & Development: Help train and develop team members, ensuring they have the skills and confidence to succeed.
- Maintain Standards: Uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You Bring:
- Customer Service Passion: A natural people person who loves engaging with guests and making their experience special.
- Leadership Skills: Previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
- Problem-Solving Mindset: Ability to stay calm and think on your feet during busy service periods.
- Organisational Flair: Great attention to detail to manage shifts, team performance, and restaurant flow effectively.
- Energy & Enthusiasm: A positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You:
- Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
- Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
- Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
- Get Paid When You Need It with Wage Stream, offering access to advanced pay.
- Refer Friends and Earn with our bonus scheme.
- Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
- Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.
Ready to Lead the Front of House? If you’re a hospitality superstar with a passion for service and leadership, we’d love to hear from you! Apply now to join Gourmet Burger Kitchen as our new Front of House Team Leader and help us create unforgettable dining experiences.
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.
At BRG, we live by our core values:
- Honest – Acting with integrity in everything we do.
- Hardworking – Giving our best, every day.
- Hungry – Always striving for growth and excellence.
- Heart – Caring deeply about our people, our guests, and our communities.
Gourmet Burger Kitchen (GBK) at Birmingham Brindley Place is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.
Team Leader - GBK Brindley Place in Birmingham employer: Gourmet Burger Kitchen - Boparan Restaurant Group
Contact Detail:
Gourmet Burger Kitchen - Boparan Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - GBK Brindley Place in Birmingham
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere. Plus, it shows your genuine interest in GBK!
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've motivated a team or handled a busy shift. We want to see that you can keep things flowing smoothly under pressure.
✨Tip Number 3
Be ready to demonstrate your problem-solving mindset. Think of a time when you faced a challenge in hospitality and how you tackled it. This will highlight your ability to stay calm and think on your feet!
✨Tip Number 4
Don’t forget to express your passion for customer service! Share stories about how you've gone above and beyond for guests. We love to hear about those memorable experiences that make dining special!
We think you need these skills to ace Team Leader - GBK Brindley Place in Birmingham
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share specific examples of how you've made guests feel special in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences.
Highlight Your Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or handled challenges effectively. We’re looking for someone who can inspire and support their colleagues!
Keep It Organised and Clear: Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read. A well-structured application reflects your attention to detail, which is super important in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the GBK family!
How to prepare for a job interview at Gourmet Burger Kitchen - Boparan Restaurant Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with GBK’s menu and values. This shows your passion for the brand and helps you connect with the interviewers. Brush up on their signature dishes and any recent news about the company to impress them!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to inspire others and handle challenges, which is crucial for the Team Leader role.
✨Emphasise Customer Service
Since this role is all about delivering exceptional hospitality, be ready to discuss your approach to customer service. Share stories that highlight your ability to create memorable experiences for guests, and how you ensure every visitor leaves with a smile.
✨Stay Calm Under Pressure
The restaurant environment can get hectic, so be prepared to talk about how you manage stress and keep things flowing during busy shifts. Share techniques you use to stay organised and maintain a positive atmosphere, as this will show you can handle the fast-paced nature of the job.
