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- Tasks: Join us as a Customer Service Apprentice and handle customer queries while learning essential skills.
- Company: Gough & Kelly is a supportive company focused on your growth in customer service.
- Benefits: Enjoy 24 days holiday, private healthcare, ongoing training, and fun company events.
- Why this job: Kickstart your career with hands-on experience and a Level 2 Apprenticeship in a dynamic environment.
- Qualifications: GCSEs in Maths and English at grade C/4 or above; customer service experience preferred.
- Other info: Full-time role with a commitment to equality and employee development.
Salary: £8.00 – £12.71 per hour, depending on experience
Closing Date:
Looking to kick-start your career in customer service? Join Gough and Kelly as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment.
The position
- 40 hours per week
- To complete the Level 2 Customer Service Practitioner Apprenticeship
Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:
- Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
- Employee Assistance Programme (EAP)
- Private Healthcare Scheme (with length of service)
- Employee Benefits Programme (with length of service)
- Ongoing training and mentoring, with development and progression opportunities
- Pension Scheme
- Cycle to Work Scheme
- Company social events
Responsibilities
- To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
- To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
- To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
- To keep track of relevant service information by updating spreadsheets.
- To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
- To attend all college sessions and complete assessments as required.
- To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
- To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.
The ideal candidate will
- Possess Grade C/4 or above in Maths and English
- Have a minimum of 1 year of customer service experience (preferable)
- Be driven and willing to learn
- Possess excellent customer service skills and experience
- Have strong verbal and written communication skills
- Possess strong organisational abilities
- Have strong computer literacy skills
- Be professional, reliable, punctual, and flexible
Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.
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Customer Service Apprentice, Leeds employer: Gough & Kelly Limited
Contact Detail:
Gough & Kelly Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice, Leeds
✨Tip Number 1
Research Gough & Kelly's values and culture. Understanding what the company stands for will help you align your responses during any interviews or conversations, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Think of examples where you've demonstrated excellent communication skills or resolved issues effectively, as these will be key in showcasing your suitability for the role.
✨Tip Number 3
Familiarise yourself with common customer service scenarios and how to handle them. Being able to articulate your approach to dealing with difficult customers or managing multiple queries will impress during any discussions.
✨Tip Number 4
Showcase your eagerness to learn and grow. Be prepared to discuss how you plan to apply the knowledge from your apprenticeship to your role, demonstrating that you're committed to both personal and professional development.
We think you need these skills to ace Customer Service Apprentice, Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from part-time jobs or volunteer work. Emphasise skills like communication, organisation, and attention to detail, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship. Mention why you want to work in customer service and how you can contribute to the team at Gough & Kelly. Be sure to include specific examples of your skills and experiences.
Highlight Your Qualifications: Clearly state your GCSE qualifications in Maths and English, as these are essential for the role. If you have any additional certifications or relevant training, be sure to mention those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service role.
How to prepare for a job interview at Gough & Kelly Limited
✨Research the Company
Before your interview, take some time to learn about Gough & Kelly. Understand their values, services, and what makes them unique in the customer service industry. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a difficult customer or your experience with teamwork. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Skills
Highlight your communication skills and attention to detail, as these are crucial for the role. Be ready to provide examples from your past experiences that demonstrate your ability to manage customer queries effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the apprenticeship or what a typical day looks like in the service department. This shows your enthusiasm and eagerness to learn.