At a Glance
- Tasks: Handle customer calls about motor insurance and assist with policy queries.
- Company: Join a growing brokerage with a supportive team culture.
- Benefits: Competitive salary, performance incentives, and ongoing training.
- Other info: Career progression opportunities in a dynamic office near Twickenham Stadium.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: GCSE in English and Maths; CII qualifications are a plus.
The predicted salary is between 28000 - 30000 £ per year.
Main duties include handling inbound and outbound customer calls relating to motor insurance, assisting with policy queries, providing quotations, and processing mid-term adjustments. The role also involves dealing with finance-related enquiries including arrears and monthly payments, as well as processing policy cancellations in line with company procedures and regulatory requirements. Working within the customer service department you must have exceptional attention for detail and provide a service of the highest possible standard.
Key Responsibilities:
- You will be taking inbound calls from customers looking to make changes to their policy and queries relating to their finance agreements.
- Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy and to customers who are in arrears or have an outstanding balance to pay.
- Working to deadlines you will also be required to liaise with our internal underwriters and our insurer partners to provide the best possible service to our customers.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisations.
Qualifications:
- Minimum of GCSE (or equivalent) in English and Maths.
- CII (Chartered Insurance Institute) qualifications or willingness to work towards them (desirable).
What We Offer:
- Competitive salary with performance-related incentives.
- Full training and ongoing professional development.
- Support in achieving industry-recognised qualifications (e.g., CII).
- Opportunities for career progression within a growing brokerage.
- A supportive team environment with recognition and rewards.
Customer Service Executive in Twickenham employer: Gotyoucovered
As a Renewals Inviter, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. Our company offers a comprehensive benefits package, including a pension scheme and an employee assistance program, alongside a culture that values teamwork and open communication. Located in a vibrant area, we provide opportunities for career advancement while ensuring a healthy work-life balance with generous leave policies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Twickenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gotyoucovered. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gotyoucovered before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Twickenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gotyoucovered:Your cover letter is your chance to shine! Tell us why you want to work at Gotyoucovered specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gotyoucovered!
How to prepare for a job interview at Gotyoucovered
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
