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- Tasks: Provide top-notch technical support and solve problems for clients via phone, email, or ticket.
- Company: Join a dynamic local IT company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, gym membership, and 25 days holiday a year.
- Why this job: Kickstart your career in tech while making a real difference for clients every day.
- Qualifications: 1 year of experience in a busy Technical Service Desk role and excellent communication skills.
- Other info: Great opportunities for ongoing training and personal development in a fast-paced environment.
The predicted salary is between 27000 - 30000 £ per year.
Gotpeople are working closely with a dynamic local IT company and are looking for Technical Support Analysts - 1st line. The successful candidates should have:
- A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
- Excellent customer service and communication skills (verbal and written)
- Be able to drive to site for the shift (must have own transport)
- Ability to prioritise tasks on a busy and fast-paced Service Desk
- Ability to work well in a team and under own initiative
- Great problem-solving skills
RESPONSIBILITIES
- Customer Service
- Acting as the first point of contact via phone, email or ticket
- Providing a friendly, quick and helpful experience for our clients
- Providing 2nd level support remotely
- Collaborating with team members
- Use of our ticketing system to work on and resolve helpdesk tickets & service requests
- Managing and recording all work through our ticketing system
- Make sure that client documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
- Use of our monitoring and management tool
- Review RMM dashboard and apply remediation actions as indicated by our processes
- Review regularly scheduled/automated actions as indicated by our processes
SKILLS Desired
- A love of (and ability to) solve problems & challenges
- Great communications skills, founded in being a good listener
- An understanding of support tools, techniques and how technology is used to provide services
- Strong understanding of operating systems, business applications, printing systems and network systems
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing client experience
- Knowledge of IT Applications, Software & Hardware
- The ability to keep up with & adapt to the fast-paced IT world
Technical Skills
- Microsoft 365
- Microsoft Azure/Entra & Intune
- Microsoft Windows
- Desktop & server operating systems
- Basic network concepts
- Basic understanding of security concepts
Benefits
- £27,000 - £30,000 per annum
- Company pension
- Gym membership at office location
- Free on-site parking
- Employee Assistance and Wellbeing Program
- 25 days holiday a year
- High powered laptop
- A proactive approach to ongoing training to help you develop life-long skills
Technical Support Analyst - 1st in Northampton employer: Gotpeople
Contact Detail:
Gotpeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - 1st in Northampton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Technical Support Analyst role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical support scenarios and customer service questions. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will highlight your ability to think on your feet and deliver great client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Analyst - 1st in Northampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in a busy Technical Service Desk role. We want to see how you've tackled challenges and provided excellent customer service in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Gotpeople
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and basic networking concepts. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a client. Prepare to share specific stories that highlight your communication skills and problem-solving abilities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for technical support roles, and practice articulating your thoughts clearly and concisely. This will help you feel more comfortable during the actual interview.
✨Be Ready to Prioritise
In a fast-paced environment, being able to prioritise tasks is crucial. Think of scenarios where you've had to manage multiple issues at once and be prepared to explain how you handled them. This will demonstrate your ability to thrive under pressure.
