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For Companies At a Glance
- Tasks: Maximise customer satisfaction and manage daily operations in a dynamic bodyshop environment.
- Company: Leading bodyshop known for exceptional customer service and support.
- Benefits: Starting salary of £30,000 with annual reviews and excellent benefits package.
- Why this job: Join a team where your customer care skills can shine and make a real difference.
- Qualifications: Experience in customer service within a bodyshop environment is essential.
- Other info: Opportunity for career growth and development in a supportive team.
The predicted salary is between 30000 - 32000 £ per year.
Our client, a leading bodyshop, is seeking a Customer Service Advisor with proven experience working within a bodyshop environment.
Role Overview:
- Maximise customer awareness of all available company services
- Ensure the highest level of customer care and satisfaction at all times
- Maintain excellent standards of departmental administration
- Organise daily collection and delivery operations
Key Performance Measures:
- Sales versus objectives
- Customer Satisfaction Indicator
- Bodyshop Key Performance Indicators (KPIs)
- Employee appraisals
Key Responsibilities:
- Maximise Customer Awareness of Bodyshop and Retailer Services: Promote all products and services available to customers. Proactively engage with customers, assisting with enquiries regarding vehicle repairs, parts, and vehicle sales.
- Deliver Exceptional Customer Care and Satisfaction: Maintain a welcoming presence at the reception desk, promptly addressing customer queries in person or by telephone. Explain technical information clearly and without excessive jargon, or refer customers to the appropriate team member. Handle dissatisfied customers calmly and professionally, escalating complaints to the Bodyshop Manager as necessary.
- Maintain High Standards of Departmental Administration: Initiate new claims using the management system and maintain accurate customer records and follow-up procedures. Manage customer contact and bookings in line with company and insurance policies. Administer courtesy car allocation, ensuring all documentation is completed accurately and copies of driving licences are obtained where applicable. Keep computerised customer records up to date, including detailed notes after every communication or event. Manage communications with customers and insurers as required. Support the Bodyshop Manager with administrative tasks as needed. Ensure compliance with all health and safety, environmental, and company policies. Receive and register payments, following company procedures for verification, handling, and depositing of funds. Prepare and present invoices promptly after work completion, verifying that all work has been completed and charged correctly, and obtain payment in accordance with company policy. Ensure all job pack documentation, including wheel alignment and final inspection paperwork, is scanned and filed appropriately.
- Organise Daily Collection and Delivery Operations: Maintain effective communication with parts and workshop teams, attending daily production meetings. Notify customers promptly when their vehicles are ready and arrange convenient collection or delivery times. Ensure sufficient resources are available to meet collection and delivery requirements at all times. Monitor loan car requirements in coordination with workshop control.
Salary and Benefits: Starting salary is £30,000, progressing to £32,000 upon successful completion of the probationary period. Annual reviews will follow thereafter. The role also includes an excellent benefits package.
Customer Service Advisor in High Wycombe employer: Gotpeople
Contact Detail:
Gotpeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and role-play how you'd handle them. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in High Wycombe
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a bodyshop environment. We want to see how you've maximised customer satisfaction and handled queries like a pro!
Keep It Clear and Concise: When writing your application, avoid jargon and keep your language straightforward. We appreciate clarity, so make it easy for us to understand your experience and skills.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Show us why you’re the perfect fit for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gotpeople
✨Know the Company Inside Out
Before your interview, take some time to research the bodyshop and its services. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in a bodyshop environment. Prepare examples from your past experience where you successfully handled difficult customers or resolved complaints. This will demonstrate your ability to deliver exceptional customer care.
✨Brush Up on Technical Knowledge
While you don’t need to be a mechanic, having a basic understanding of vehicle repairs and parts can set you apart. Familiarise yourself with common terminology and processes so you can explain things clearly to customers without using too much jargon.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice your communication skills. Role-play with a friend or family member, focusing on how to address customer queries and maintain a welcoming presence. This will help you feel more confident during the actual interview.
