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For Companies At a Glance
- Tasks: Create precise estimates for car repairs and ensure top-notch customer satisfaction.
- Company: Leading body shop group with a commitment to quality and innovation.
- Benefits: Attractive salary up to £50k, excellent benefits, and ongoing training.
- Other info: Opportunity for career growth in a supportive and tech-driven environment.
- Why this job: Join a dynamic team and make a real difference in customer service and repair quality.
- Qualifications: Experience in estimating and strong communication skills required.
The predicted salary is between 30000 - 70000 £ per year.
Job Description
Slough and Reading
Up to £50,000 per annum + excellent benefits
Our client is seeking an experienced Estimator to join their busy and highly regarded body shop
This well-established group of body shops has been repairing accident-damaged vehicles since 2000 and has built an outstanding reputation for quality repairs and exceptional customer service. Through continuous investment in advanced technology and staff development, they remain one of the region's preferred employers within the accident repair industry.
The Role
As an Estimator, you will be responsible for producing accurate repair estimates for both insurer and private customers while supporting the smooth operation of the body shop and maintaining the highest standards of customer service.
Key Responsibilities
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Produce accurate estimates for insurer and private customers
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Promote awareness of all body shop and retailer services to customers
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Deliver outstanding customer service and maintain high levels of customer satisfaction
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Maintain excellent departmental administration and record keeping
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Support the team in achieving industry-leading process efficiency standards
Key Objectives
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Prepare detailed repair estimates in line with company and insurance procedures using internal systems
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Identify the most cost-effective and profitable repair methods
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Apply Thatcham eScribe and manufacturer repair methodologies to determine correct repair processes
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Issue repair methodologies alongside job cards to production staff in line with PAS125 standards
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Review estimates following vehicle strip-down to ensure accuracy and profitability
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Obtain written authorisation and update management systems to enable invoicing upon completion
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Secure written approval for private customer repairs including agreed costs
Additional Duties
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Initiate job documentation and maintain accurate customer records and follow-up systems
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Communicate effectively with parts, workshop, and reception teams
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Ensure correct procedures are followed when issuing loan vehicles, including licence checks and documentation
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Maintain accurate departmental systems and records
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Ensure full compliance with health & safety, environmental, and company policies
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Support the Body Shop Manager with additional duties when required
What's on Offer
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Salary up to £50,000 per annum
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Excellent benefits package
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Opportunity to join a well-established and respected accident repair group
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Supportive working environment with ongoing development opportunities
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Estimator employer: Gotpeople
Contact Detail:
Gotpeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estimator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer care and repair quality, so you can show them you're the perfect fit for their team. Practice common interview questions and think about how your skills align with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Estimator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estimator role. Highlight your experience with producing accurate estimates and any relevant training you've had in repair methodologies. We want to see how your skills match what we're looking for!
Showcase Customer Care Skills: Since customer satisfaction is key, include examples of how you've maximised customer awareness and care in previous roles. We love seeing candidates who understand the importance of keeping customers happy!
Be Detail-Oriented: Accuracy is crucial in this role, so make sure your application reflects your attention to detail. Double-check for any typos or errors before submitting. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at Gotpeople
✨Know Your Numbers
As an Estimator, you'll need to demonstrate your ability to produce accurate estimates. Brush up on your knowledge of repair costs and methodologies, especially those related to Thatcham and manufacturer guidelines. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Customer Care is Key
This role requires a high level of customer care and satisfaction. Prepare to discuss how you've handled customer interactions in the past. Think of specific instances where you maximised customer awareness of services or resolved issues effectively. This will highlight your commitment to excellent service.
✨Stay Organised
With responsibilities like maintaining departmental administration and job documentation, organisation is crucial. Bring examples of how you've managed multiple tasks or projects simultaneously. You might even want to mention any systems or tools you’ve used to keep everything in check, as this shows you can maintain high standards under pressure.
✨Health and Safety Matters
Understanding compliance with health and safety regulations is essential in this role. Familiarise yourself with relevant policies and be ready to discuss how you’ve ensured compliance in previous positions. This will demonstrate your awareness of the importance of safety in the workplace and your proactive approach to maintaining standards.