At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and ensure top-notch service.
- Company: Leading bodyshop known for exceptional customer care.
- Benefits: Starting salary of £30,000, with annual reviews and great perks.
- Other info: Opportunity for career growth and development in a supportive atmosphere.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service within a bodyshop environment is essential.
The predicted salary is between 30000 - 32000 £ per year.
Our client, a leading bodyshop, is seeking a Customer Service Advisor with proven experience working within a bodyshop environment.
Role Overview:
- Maximise customer awareness of all available company services
- Ensure the highest level of customer care and satisfaction at all times
- Maintain excellent standards of departmental administration
- Organise daily collection and delivery operations
Key Performance Measures:
- Sales versus objectives
- Customer Satisfaction Indicator
- Bodyshop Key Performance Indicators (KPIs)
- Employee appraisals
Key Responsibilities:
- Maximise Customer Awareness of Bodyshop and Retailer Services: Promote all products and services available to customers. Proactively engage with customers, assisting with enquiries regarding vehicle repairs, parts, and vehicle sales.
- Deliver Exceptional Customer Care and Satisfaction: Maintain a welcoming presence at the reception desk, promptly addressing customer queries in person or by telephone. Explain technical information clearly and without excessive jargon, or refer customers to the appropriate team member. Handle dissatisfied customers calmly and professionally, escalating complaints to the Bodyshop Manager as necessary.
- Maintain High Standards of Departmental Administration: Initiate new claims using the management system and maintain accurate customer records and follow-up procedures. Manage customer contact and bookings in line with company and insurance policies. Administer courtesy car allocation, ensuring all documentation is completed accurately and copies of driving licences are obtained where applicable. Keep computerised customer records up to date, including detailed notes after every communication or event. Manage communications with customers and insurers as required. Support the Bodyshop Manager with administrative tasks as needed. Ensure compliance with all health and safety, environmental, and company policies. Receive and register payments, following company procedures for verification, handling, and depositing of funds. Prepare and present invoices promptly after work completion, verifying that all work has been completed and charged correctly, and obtain payment in accordance with company policy. Ensure all job pack documentation, including wheel alignment and final inspection paperwork, is scanned and filed appropriately.
- Organise Daily Collection and Delivery Operations: Maintain effective communication with parts and workshop teams, attending daily production meetings. Notify customers promptly when their vehicles are ready and arrange convenient collection or delivery times. Ensure sufficient resources are available to meet collection and delivery requirements at all times. Monitor loan car requirements in coordination with workshop control.
Salary and Benefits: Starting salary is £30,000, progressing to £32,000 upon successful completion of the probationary period. Annual reviews will follow thereafter. The role also includes an excellent benefits package.
Customer Service Advisor employer: Gotpeople
At GotPeople, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and exceptional customer service. Our Hatfield location provides convenient access to local routes, ensuring our 7.5-tonne Delivery Drivers enjoy a balanced work-life while benefiting from competitive pay and opportunities for professional growth within the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces who are eager to join our team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a bodyshop environment. We want to see how you've maximised customer awareness and delivered exceptional service in previous roles.
Showcase Your Customer Care Skills:In your cover letter, share specific examples of how you've handled customer queries or complaints. We love to see how you’ve kept customers satisfied and maintained high standards of care.
Be Clear and Concise:When filling out your application, keep your language straightforward and avoid jargon. We appreciate clarity, especially when it comes to explaining your relevant experience and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Gotpeople
✨Know the Bodyshop Inside Out
Before your interview, make sure you research the bodyshop and its services thoroughly. Understand their offerings and how they stand out from competitors. This will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've gone above and beyond for customers. Highlight situations where you handled complaints or difficult customers effectively. This will show that you can maintain high standards of customer care, which is crucial for this role.
✨Practice Clear Communication
Since you'll be explaining technical information to customers, practice simplifying complex terms into easy-to-understand language. You might even want to role-play with a friend to get comfortable with this. Clear communication is key to ensuring customer satisfaction.
✨Be Ready for Administrative Questions
Expect questions about your organisational skills and experience with administrative tasks. Be prepared to discuss how you manage customer records, handle bookings, and ensure compliance with policies. Showing that you're detail-oriented will give you an edge in the interview.
