Operations Director in Watford

We are currently seeking an Operations Director to ensure that an exemplary operational service is delivered within budget, to all CSP clients and to lead and direct the operations team in accordance with CSP’s mission, strategy and objectives. Reporting to the Chief Operating Officer, the Operations Director will be responsible for leading CSP’s Operations function, ensuring consistent delivery of high-quality services across all contracts while maintaining a strong focus on efficiency, continuous improvement and commercial performance.

This role requires an operationally experienced and commercially aware individual who can establish and maintain effective working relationships with a wide range of stakeholders, including clients, partners, Heads of Department and senior leaders (CFO, COO and Managing Partner), as well as the Board of Directors. The Operations Director will operate confidently at both a strategic and operational level, contributing to business planning while ensuring that day-to-day operations are delivered effectively and in line with CSP standards. The Operations Director will play a key role in improving operational effectiveness by identifying opportunities to enhance productivity, streamline processes and implement best practice across the organisation. The role also involves leading cross-functional projects and supporting wider business initiatives as required. The role will be based at CSP’s Head Office, with regular national travel, occasional international travel and flexibility to support operational demands, including weekend work.

Key Responsibilities

• Lead and deliver the Operations Departmental Plan aligned with CSP’s business objectives
• Contribute to company-wide strategy and monthly management reviews
• Inspire, mentor and develop Heads of Operations and wider teams
• Act as a senior ambassador for CSP’s values and culture
• Oversee planning and delivery of all operational services and event scheduling
• Ensure exceptional service standards across all client contracts
• Maintain strong relationships with clients, stakeholders, and partners
• Drive continuous improvement, innovation and operational efficiency
• Manage departmental budgets and drive cost efficiency
• Identify new revenue opportunities and value-add initiatives
• Lead tender processes and contract renewals
• Champion a proactive Health & Safety culture across all operations
• Ensure compliance with legislation, policies, and CSP standards
• Oversee audits, risk assessments, and continuous improvement actions

A full role profile is available on request.

Candidate Profile and Qualities

• Experience in a senior management/leadership position, preferably within a service delivery or related industry
• Proven senior level record of success in the leadership, development and management of people and resources
• Strong financial acumen and the ability to manage multiple budgets
• Strong experience in driving performance, efficiency, and business growth
• An effective communicator at all levels
• Strategic thinker with excellent planning and organisational skills
• Confident communicator with the ability to influence at all levels