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- Tasks: Lead and mentor the Operations team while ensuring top-notch service delivery.
- Company: Join a caring and professional team at CSP, a leader in event services.
- Benefits: Competitive salary, up to 25 days holiday, private medical insurance, and bonus schemes.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in the exciting world of events and traffic management.
- Qualifications: Degree educated with extensive project management and event operations experience.
The predicted salary is between 46000 - 47000 £ per year.
CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Our core areas of expertise are car parking/traffic management, HVM and security/stewarding.
We are currently seeking a Deputy Head of Operations to support the expansion in the business.
Purpose of the RoleThe Deputy Head of Operations will be accountable for managing and mentoring CSP’s Operations team; developing the appropriate service provision; and for ensuring an exemplary operational service is delivered within budget to all clients. You will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning, and will develop a culture of continuous improvement of customer experience. In addition, you will be expected to develop and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. A full UK driving licence is required.
We Offer- A salary of £46,000 – £47,000 per annum
- Up to 25 days’ holiday (after qualifying service)
- Private Medical Insurance (after a qualifying period)
- A non-contractual bonus scheme, dependent on overall profitability
- Access to salary sacrifice schemes
- Educated to Degree level
- Extensive previous experience in project management and planning
- Proven experience in managing large scale events or transport operations
- A proven senior level record of success in the leadership, development and management of high‑performing teams
- An effective communicator at all levels
- A passion for service excellence, underpinned by a strong customer mindset
- A strong financial acumen, commercial awareness and the ability to manage multiple budgets
- Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
- An effective planner with the ability to make effective and confident decisions
- Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges
Deputy Head of Operations in Watford employer: Gotocsp
Contact Detail:
Gotocsp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Operations in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since CSP prides itself on being Caring, Safe, and Professional, think about how you can demonstrate these qualities in your responses. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing teams and large-scale events, as that’s what they’ll want to hear about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining CSP and contributing to their mission of delivering top-notch service.
We think you need these skills to ace Deputy Head of Operations in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Head of Operations role. Highlight your project management experience and any previous work with large-scale events or transport operations. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service excellence and how your leadership style aligns with our values at CSP. Remember, we love a good story, so share your journey and what makes you the perfect fit for us.
Showcase Your Communication Skills: As an effective communicator, it's crucial to demonstrate this in your application. Whether it's through your CV, cover letter, or any additional documents, make sure your writing is clear, concise, and professional. We appreciate candidates who can convey their thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team at CSP!
How to prepare for a job interview at Gotocsp
✨Know Your Stuff
Before the interview, make sure you thoroughly understand CSP's services and values. Familiarise yourself with their core areas of expertise like traffic management and HVM solutions. This will not only show your interest but also help you relate your experience to their needs.
✨Showcase Your Leadership Skills
As a Deputy Head of Operations, you'll need to demonstrate your ability to manage and mentor teams. Prepare examples from your past where you've successfully led a team or improved operational processes. Highlight your coaching style and how it has positively impacted team performance.
✨Build Rapport with the Interviewers
CSP values strong professional relationships, so during the interview, focus on building rapport with your interviewers. Ask insightful questions about their operations and share your thoughts on how you can contribute to their culture of continuous improvement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific instances where you've had to evaluate conflicting priorities or manage large-scale events. Be ready to discuss your thought process and the outcomes of your decisions.