At a Glance
- Tasks: Deliver top-notch customer service and assist with event operations at Stoke City FC.
- Company: Join CSP Ltd, a leading venue and event management service provider.
- Benefits: Earn £14.25 per hour, enjoy flexible shifts, and access a pension scheme.
- Other info: Work in a dynamic environment with opportunities across various sporting events.
- Why this job: Be part of the excitement at live football matches and major events.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14 - 14 € per hour.
About CSP Ltd
CSP Ltd is a leading service provider specialising in venue and event management. We proudly partner with some of the UK’s most iconic sports and entertainment venues, delivering services in traffic management, security & stewarding, and crowd management.
About the Role
We are expanding our casual event staff team at Stoke City F.C. and are looking for enthusiastic, customer-focused individuals to join us. This is your opportunity to work at the heart of live football action, helping create a safe, enjoyable, and memorable experience for supporters attending matches and events throughout the season. You’ll be joining a professional and friendly team working across matchdays and major events at one of the UK’s well-known football clubs.
About the Venue
Home to Stoke City FC, the bet365 Stadium hosts thousands of fans across exciting Championship fixtures, cup games, and special events throughout the year. Working at the stadium offers a fast-paced and energetic environment where no two matchdays are the same. Successful applicants may also be offered ongoing opportunities across additional sporting events and venues with CSP Ltd.
Pay & Shift Information
- Pay Rate: £14.25 per hour (holiday pay included)
- Flexible shifts available across matchdays and events
- Weekend and evening work available
Key Responsibilities
- Deliver excellent customer service to all supporters and guests
- Assist with spectator guidance, entry points, and general event information
- Support crowd management and follow all safety procedures
- Help maintain a safe, clean, and organised environment throughout events
- Respond confidently and professionally to guest queries
- Assist with event operations as directed by supervisors and management
Requirements
- Right to work in the UK
- Comfortable working outdoors in all weather conditions
- Strong communication and customer service skills
- Reliable, punctual, and able to work as part of a team
Desirable
- Full UK Driving Licence
- Previous experience in events, stewarding, or customer service
What We Offer
- Competitive pay rates - £14.25 per hour
- Flexible working hours
- 24/7 online booking system for shifts
- Pension scheme
- Opportunities to work at some of the UK’s most exciting sporting and entertainment venues
- A chance to be part of live football matchday experiences
Event staff in Stoke-on-Trent employer: Gotocsp
CSP Ltd is an exceptional employer, offering event staff the chance to work in a dynamic and vibrant environment at the bet365 Stadium, home to Stoke City FC. With competitive pay rates, flexible working hours, and opportunities for ongoing employment across various events, employees can enjoy a rewarding experience while being part of the excitement of live football. The supportive and professional team culture fosters personal growth and development, making it an ideal place for those passionate about customer service and sports.
StudySmarter Expert Advice🤫
We think this is how you could land Event staff in Stoke-on-Trent
✨Tip Number 1
Get to know the venue! Familiarise yourself with the bet365 Stadium layout and key areas. This will help you answer questions confidently and guide supporters effectively during events.
✨Tip Number 2
Show your enthusiasm! When you’re at the interview or networking, let your passion for sports and customer service shine through. A positive attitude can make all the difference in landing the job.
✨Tip Number 3
Network like a pro! Connect with current event staff or management on social media platforms. They might share insider tips or even recommend you for a position, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join our team at CSP Ltd and work at exciting events.
We think you need these skills to ace Event staff in Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for events and customer service shine through. We want to see that you’re excited about the opportunity to work at Stoke City FC and create memorable experiences for fans!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've worked in events or customer service before, tell us all about it! We love seeing how your background fits with what we do.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gotocsp
✨Know Your Venue
Before the interview, do a bit of research on Stoke City FC and the bet365 Stadium. Familiarise yourself with the venue's layout, key features, and any upcoming events. This shows your enthusiasm and helps you answer questions about how you'd contribute to creating a great experience for fans.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your ability to handle guest queries and ensure a memorable experience.
✨Dress the Part
Even though it’s an informal setting, dressing smartly can make a great first impression. Opt for something professional yet comfortable, as it reflects your seriousness about the role. Plus, it shows that you understand the importance of representing the company well in front of fans.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, like crowd management or dealing with difficult guests. Think through potential scenarios and how you would respond. This will help you feel more confident and show that you're ready to tackle the challenges of working at a busy event.
