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- Tasks: Welcome and assist guests at exciting events while ensuring their safety.
- Company: Join a vibrant team at London's biggest concerts and festivals.
- Benefits: Earn £15.53 – £16.79 per hour with flexible shifts and training opportunities.
- Why this job: Be at the heart of unforgettable experiences and meet new people every shift.
- Qualifications: Level 2 Certificate in Spectator Safety preferred; great people skills are essential.
- Other info: Enjoy clear progression pathways into supervisory roles and a fun work environment.
The predicted salary is between 13 - 17 £ per hour.
Pay: £15.53 – £16.79 per hour
Location: London
Contract Type: Part-time | Zero Hours
Join the Action at London’s Biggest Events! Love live music, buzzing crowds, and unforgettable experiences? Want to be right at the heart of some of London’s most exciting concerts, festivals, exhibitions, and high-profile events? We’re looking for friendly, confident, and customer-focused people to join our energetic events team. If you enjoy meeting new people, thrive in lively environments, and take pride in delivering excellent guest experiences — this role is for you!
What You’ll Be Doing
- Welcome, assist, and guide guests with a warm and professional approach
- Deliver outstanding customer service with confidence and clear communication
- Support crowd management, ticket checks, and access control
- Help create a safe, enjoyable environment by following health, safety, and venue procedures
- Represent the company with professionalism, integrity, and respect at all times
No two events are the same — every shift brings something new!
What We’re Looking For
- Hold a Level 2 Certificate in Spectator Safety (or currently enrolled – evidence required)
- Friendly, reliable, and confident when interacting with the public
- Calm, professional, and respectful under pressure
- A strong communicator who enjoys working as part of a team
- Flexible and available for evenings and weekends
Experience is always welcome, but a positive attitude and great people skills matter most!
What’s In It for You?
- Competitive pay: £15.53 – £16.79 per hour
- Flexible shifts that fit around your lifestyle
- Opportunities to work at major UK sporting and live events
- Access to ongoing training, including Level 3 Spectator Safety Supervision
- Clear progression pathways into supervisory and security roles
- Company pension scheme
- Referral programme
- On-site parking (location dependent)
Additional Details
- Job Type: Part-time
- Contract: Zero hours
- Work Location: In person
- Licence/Certification Required: NVQ Level 2 (or equivalent) in Spectator Safety
If you’re ready to be part of the action and make every event unforgettable, we’d love to hear from you!
Level 2/3 Qualified Casual Matchday Steward employer: Gotocsp
Contact Detail:
Gotocsp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2/3 Qualified Casual Matchday Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and facilities before your first shift. This will help you feel more confident when guiding guests and answering their questions.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key in this role. Try chatting with friends or family about different scenarios you might encounter at events to build your confidence.
✨Tip Number 3
Stay calm under pressure! Events can get hectic, so it’s important to keep a cool head. Take deep breaths and remember that your main goal is to ensure everyone has a great time.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way for us to connect and get you started on this exciting journey!
We think you need these skills to ace Level 2/3 Qualified Casual Matchday Steward
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for live events and working with people.
Tailor Your Application: Make sure to tailor your application to highlight your relevant experience and skills. Mention any previous roles where you’ve provided excellent customer service or worked in lively environments — it’ll make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our events team.
How to prepare for a job interview at Gotocsp
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Matchday Steward involves. Familiarise yourself with the responsibilities like crowd management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this job is all about interacting with guests, be ready to demonstrate your people skills. Think of examples from past experiences where you've provided excellent customer service or handled difficult situations. This will highlight your ability to stay calm and professional under pressure.
✨Dress the Part
Even though it’s a casual role, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A neat appearance reflects professionalism and respect for the company and the role you're applying for.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or what a typical event looks like. Asking insightful questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
